I am a detail-oriented professional with experience in customer service, sales support, administrative operations, quote preparation, client relationship management, and business communication.
I have worked in a family-owned company in the wood and construction materials industry, where I manage administrative and commercial routines and support customers from first contact through order follow-up.
I am experienced in preparing quotes, commercial proposals, and pricing calculations for a variety of construction-related products, while also supporting negotiations with customers, suppliers, carpenters, builders, and other professionals.
I use AI tools to improve written communication, create sales content, organize information, support market research, and optimize daily workflows and business tasks.
I am comfortable working in remote, multicultural, and fast-paced environments, and I bring strong typing skills, high attention to detail, and a consistent focus on accuracy.
I also have a solid background in administrative support, document organization, purchasing assistance, product availability control, delivery coordination, and daily operational routines.
Formiga, Minas Gerais, Brazil.
Manage administrative and commercial routines in a family-owned company in the wood and construction materials industry; handle customer service via WhatsApp, email, phone, and in-person communication; prepare quotes, commercial proposals, and pricing calculations; support negotiations with customers, suppliers, carpenters, builders, and construction professionals; use AI tools to improve communication, create sales content, organize information, and optimize tasks; support purchasing, product availability control, delivery coordination, cost analysis, pricing decisions, and margin evaluation.
Provided administrative and sales support in a retail and construction materials environment; assisted customers with product information, quotes, orders, measurements, and delivery follow-up; organized documents, customer requests, product information, and internal records; communicated with clients through WhatsApp, email, and direct service while supporting purchasing, sales, and daily operational routines.
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