Product Manager/Customer success manager
- Location
- Mexico
- Rate, USD
- $30 / hour
- Work schedule
- Full Time,
- Language skills
- English, French, Portuguese, Spanish
- Available for Hire
- Yes
About me
With 3 years of experience in customer-facing roles and a record of managing renewals and driving expansion, I am confident in my ability to ensure customer success and retention. My trilingual fluency in Spanish, Portuguese and English allows me to effectively support clients in both Mexico and the US.
In my previous role as a PM, I owned a book of business and consistently exceeded renewal targets by building strong relationships and ensuring customers realized value from the products. I am adept at collaborating with cross-functional teams, including sales and implementation, to deliver seamless customer experiences. Motive’s mission to empower physical operations resonates with me, and I am eager to contribute to your team. I’m not only looking for a job, but a real challenge. I look forward to the opportunity to discuss how my skills align with your needs.
Sincerely,
César Ortega
Education
- 2008 - 2010 Master's Degree in Latin American Studies @ Universidad nacional Autónoma de México
Professional Certificate 13272075. Focused on continental and regional analysis of Latin America, with training in economic, social, political, and cultural analysis, as well as documentary and field research.
- 2001 - 2005 Bachelor's Degree in Social Psychology @ Universidad nacional Autónoma de México
Professional License 5756722.
Experience
- 2018 - 2022 / 2024 - 2026 Foreign Language Teacher / Product Manager @ ITMS Group / Information & Technology Services Global LT
Worked in language teaching and product management roles.
- 2018 - 2023 Teacher / Translator / Interpreter @ Secretariat of Public Education, Mexico
Worked in educational and language services, including teaching, translation, and interpretation.
- 2015 - 2018 Coordinator @ Coordination of the Center for Arts and Crafts Tiempo Nuevo, Tlalpan
Responsible for center management, staff coordination, community workshop programs, cultural agenda scheduling, and community relations.
- 2021 Teacher @ Technological High School of Education and Sports Promotion, CDMX Campus
Taught mental, bodily, and emotional preparation for athletes.
- 2019 - 2020 Deputy Directorate of Community Engagement and Participatory Management @ E068 Physical Education of Excellence Program
Supported community engagement and participatory management activities.
- 2008 Co-founder @ Bajo Tierra Ediciones
Co-founded the publishing house and participated in translation and editorial work.
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