SaaS Account Manager

I am a SaaS account management professional with more than 7 years of experience driving customer adoption, retention, and revenue growth across B2B accounts. I have built a strong track record of maintaining high client retention rates, expanding accounts through consultative engagement, and managing the full customer lifecycle from onboarding through renewal.

I currently manage a portfolio of approximately 80 insurance-industry SaaS accounts, including more than 40 key accounts. In this role, I partner with agency owners, carrier leaders, and marketing partners to improve adoption and retention while identifying growth opportunities.

A major part of my work has been using relationship management and consultative problem-solving to deliver measurable results. I have helped maintain a 90% client retention rate and increased revenue by 30% through new business acquisition, account expansion, upselling, and cross-selling.

My background also includes strong sales performance in customer-facing roles. At Mattress Firm, I ranked in the top 10% company-wide while consistently exceeding sales goals and expanding the customer base through prospecting, referrals, and relationship-driven outreach.

Earlier in my career, I developed experience in account management, account executive work, and event coordination. I managed full sales cycles, generated outbound opportunities, closed high-value transactions, and built long-term partnerships with clients and vendors.

I hold a Bachelor of Arts in Business Administration from California State University, Fullerton. My strengths include account management, client retention, Salesforce CRM, pipeline management, consultative selling, and cross-functional collaboration.