Customer Service Specialist

I am a customer service professional with experience supporting guests in fast-paced, public-facing environments. I have worked in roles where I greeted customers, answered questions, and helped guide people to the right place or department.

In my most recent position at the University of Michigan, I provided guest service support, including health screenings, in-person assistance, and phone-based communication. I focused on creating a calm, safe, and supportive experience for every customer.

Previously, I worked at Cinemark as a Theater Team Member, where I sold tickets and concessions, used point-of-sale systems, and managed multiple responsibilities at once. This experience strengthened my time management, communication, and problem-solving skills.

I am comfortable adapting my communication style to different people and situations. I have also used de-escalation techniques to resolve conflicts professionally and maintain positive interactions.

My education includes my high school diploma from Arbor Preparatory High School. I value learning and continue building my skills through practical experience and education.

I bring strong interpersonal skills, customer support experience, and a dependable work ethic. I am interested in roles where I can continue helping others, staying organized, and contributing to a positive team environment.