Customer Support | Customer Success | Customer Care Professional

I am a customer-focused professional with more than 10 years of experience in customer support, customer care, claims management, and service operations. I have worked in international, customer-facing environments where I have consistently focused on resolving complex issues and delivering empathetic, solution-oriented service.

My background includes supporting customers across email, phone, chat, WhatsApp, and ticketing systems. I have handled high-volume caseloads while maintaining strong performance against KPIs, SLAs, and customer satisfaction targets. I am comfortable working in fast-paced environments and adapting to different customer needs and communication styles.

I have strong experience in e-commerce, insurance, technical support, and financial services. In these roles, I have managed claims, billing inquiries, disputes, escalations, and incident coordination, always aiming to improve the customer experience and protect service quality.

I am also experienced in remote and multicultural teams, and I value clear communication, collaboration, and process improvement. I have worked with internal teams, vendors, repair partners, surveyors, and legal departments to accelerate resolutions and ensure accurate outcomes.

Throughout my career, I have built a reputation for empathy, active listening, and professionalism. I enjoy helping customers through difficult situations, explaining complex decisions clearly, and maintaining trust even in challenging cases.

I am bilingual in English, advanced in Italian, and native in Spanish. I bring a strong combination of customer service expertise, technical tools knowledge, and operational discipline, and I am ready to contribute to customer success-focused roles in international environments.