Senior Account Management & Customer Success Leader

I am a senior customer success, technical account management, and partner operations professional with 20+ years of experience supporting enterprise accounts, SaaS-style platforms, travel technology, web operations, and customer-facing technical solutions.

My background includes supporting 1,500+ Travelocity partner accounts and enterprise brands such as AAA, American Express, and Kayak. I have served as a technical liaison and trusted advisor for partner portfolios, with experience in account lifecycle management, onboarding, escalation handling, stakeholder communication, platform adoption, QA, analytics, and operational process improvement.

I combine customer-facing leadership with strong technical understanding. My hands-on experience includes Salesforce, Jira, [hidden link], GA4, Google Tag Manager, Google Search Console, SQL, HTML, CSS, JavaScript, PHP, WordPress, WooCommerce, Shopify, Cloudflare, QA testing, and website optimization.

In my self-employed role with BTB Web Designs, I manage long-term client relationships, website operations, technical support, optimization, QA, and platform improvements across 200+ WordPress, WooCommerce, and Shopify websites. I have supported 1,000+ digital projects and helped improve lead generation by 20%+ through SEO, UX, landing page optimization, and conversion-focused improvements.

I am currently targeting remote or South Florida-based roles such as Senior Customer Success Manager, Technical Account Manager, Account Management Lead, Partner Success Manager, Customer Operations Manager, or SaaS Account Manager. I am strongest in roles that need someone who can manage relationships, solve technical problems, improve processes, and communicate clearly with customers, partners, and internal teams.