Customer Service & Administrative Professional

I am a results-driven customer service and administrative professional with more than 10 years of experience supporting clients, teams, and operations in fast-paced environments. I have built my career around delivering exceptional service, resolving concerns efficiently, and maintaining strong professional relationships through phone, email, and remote communication.

I bring hands-on experience in scheduling, calendar management, account management, data entry, record keeping, and executive support. I am comfortable handling sensitive information, managing multiple priorities, and staying organized while working under pressure.

My background also includes bookkeeping, accounts payable and receivable, reconciliations, audit preparation, and financial process improvement. I have helped restructure disorganized systems, improve tracking procedures, and create more reliable workflows that support compliance and efficiency.

In addition to administrative and accounting work, I have volunteered in accounting team support roles and contributed to financial analysis, payment processing, and error resolution. I am detail-oriented, dependable, and committed to accuracy in every task I take on.

I have worked in a variety of customer-facing and operational roles, which has strengthened my communication, problem-solving, and teamwork skills. I am especially effective in environments that require professionalism, adaptability, and a service-first mindset.

I hold a Bachelor of Business Administration in Accounting and Ethics from Mid-America Christian University, graduating summa cum laude. I am seeking opportunities where I can combine administrative expertise, customer service, and accounting support to help an organization operate smoothly and effectively.