Human Rights & Wellness Program Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- Arabic, English
- Available for Hire
- Yes
About me
I am a mission-driven professional with experience spanning human rights, wellness programming, community relations, and customer support. My work has centered on advocacy for Black, Brown, Queer, Trans, and disabled communities, with a strong focus on equity, inclusion, and compassionate service.
In my current role as Interim Human Rights & Wellness Program Manager with The Divas With Disabilities Project, I help lead initiatives that create affirming spaces and advance intersectional representation. I have co-led the relaunch of Pride Ability, authored policy briefings, and partnered with universities and disability-focused organizations to support community impact.
I bring hands-on experience in case management, stakeholder engagement, conflict resolution, and strategic planning. I have supported clients and families with intellectual and developmental disabilities, facilitated community engagement meetings, and helped coordinate mentorship and wellness programming.
My background also includes more than a decade in administrative and customer support roles, where I developed strong skills in CRM tracking, document management, scheduling, benefits support, and issue resolution. I have worked in fast-paced environments that required precision, empathy, and clear communication.
I am comfortable using tools such as Salesforce, Microsoft Office, Slack, and Tableau, and I value organized systems that improve service delivery and team coordination. My experience has taught me how to balance operational efficiency with a people-first approach.
I hold a Bachelor of Science in Criminal Justice with a concentration in Human Service & Advocacy from the University of Southern New Hampshire. I am committed to using my education and professional experience to support communities, strengthen programs, and advance social justice.
Professional area
Education
- Sep 2020 - Sep 2023 Bachelor of Science in Criminal Justice, concentration in Human Service & Advocacy @ University of Southern New Hampshire
Presidentโs List recipient, Deanโs List recipient, member of National Society of Leadership and Success.
Experience
- Aug 2024 - Present Interim Human Rights & Wellness Program Manager @ The Divas With Disabilities Project
Spearhead initiatives reshaping perceptions of Black, Brown, Queer, Trans, and disabled identities; co-lead the relaunch of Pride Ability; author policy briefings; partner with universities; maintain client caseloads; coordinate with disability-focused foundations; facilitate community engagement meetings and mentorship programs.
- Jan 2026 - Feb 2026 Youth & Family Homelessness Prevention Case Manager @ The Arc of King County
Supported youth and family homelessness prevention efforts; worked with individuals with intellectual and developmental disabilities and their families; demonstrated cultural competency, anti-racism awareness, and compassionate communication.
- Mar 2014 - Mar 2024 Administrative & Customer Support Specialist @ Robert Half
Handled high-volume customer service and provider credentialing processes; scheduled travel and training; supported document management and CRM tracking through Salesforce; provided guidance on benefits, eligibility, and claims; streamlined appointment scheduling; processed daily transactions over $4,000; delivered front desk support and resolved issues.
- Sep 2018 - Oct 2018 Benefits & Customer Support Representative @ TTec UnitedHealthCare
Provided benefits and customer support, assisting with provider and patient inquiries and service coordination.
- Jan 2018 - May 2018 Patient Service Representative @ Brightroot
Delivered patient service support, including verification, documentation, scheduling, and front desk assistance.
- Aug 2017 - Dec 2017 Community Support Agent @ Ring
Investigated and resolved provider and technical issues with a focus on user experience and support documentation.
