Operations Program Manager

Coordinated commercial operations across three business engagements, improving sales follow-up, quotation flow, supplier communication, and workflow consistency through structured processes and customer tracking. Improved customer engagement and lead management by implementing CRM workflows, structured follow-up processes, Meta Ads support, Shopify updates, and AI-assisted productivity tools. Supported daily sales operations by preparing quotations, tracking customer requests, coordinating service details, and improving communication between clients, suppliers, and internal stakeholders. Built and improved digital sales processes by connecting customer messaging, product information, campaign performance, and operational follow-up. Reduced manual work and improved response speed by using AI tools, templates, and structured processes for customer communication, reporting, and administrative execution.

Managed operational execution for 25 concurrent government procurement contracts, coordinating purchasing, suppliers, customs, logistics, warehousing, documentation, quality compliance, invoicing, and final delivery. Supported US$60M+ in government procurement programs by maintaining documentation accuracy, coordinating cross-functional stakeholders, and ensuring delivery compliance. Reduced contract delivery issues to only four returns over seven years by improving documentation control, quality reviews, supplier coordination, and internal execution workflows. Coordinated international procurement across suppliers in China, Chile, Guatemala, and Peru by managing forecasting, purchasing, production follow-up, shipping, customs, and inventory planning. Standardized product catalogs, product codes, ordering workflows, and reporting processes to support more than 350 B2B customer accounts across multiple business lines. Increased business growth by more than 350% during COVID by improving product availability, supplier coordination, purchasing decisions, and commercial execution. Improved inventory and customer service execution by identifying slow-moving products, reorganizing product availability, and supporting better purchasing and sales decisions.

Grew regional sales from ₡8M to ₡85M by expanding customer relationships, improving territory coverage, coordinating project execution, and supporting commercial planning. Coordinated construction coating projects with budgets approaching US$500,000, managing materials, schedules, client communication, logistics, and approximately 80 field personnel. Supported project execution from initial customer request to final delivery by coordinating technical recommendations, quotations, product availability, site requirements, and operational planning. Built long-term B2B relationships with contractors, developers, project managers, and commercial clients by providing consistent follow-up, technical support, and reliable execution.