Operations Manager | Project Manager

I am a results-driven operations and strategy leader with more than 8 years of experience in high-growth, remote-first environments. I have built my career around improving performance, leading teams, and delivering measurable business outcomes.

I have managed portfolios worth more than $37M and maintained a 98% client retention rate by combining strong relationship management with data-driven decision-making. My work has consistently focused on operational excellence, process improvement, and stakeholder alignment.

I have led teams of 50+ people across multiple departments, supporting both day-to-day execution and long-term strategic goals. I am comfortable working with C-suite leaders, translating complex data into clear recommendations, and driving cross-functional initiatives.

My background includes project coordination, operations supervision, client success, and workflow automation. I have used tools such as Power BI, Excel, Python, Smartsheet, Calendly, and ClickUp to improve efficiency, reduce manual errors, and increase visibility for leadership.

I have also contributed to onboarding optimization, KPI tracking, and business review reporting, helping teams improve productivity and customer satisfaction. Across my roles, I have consistently focused on building scalable processes and enabling teams to perform at a higher level.

I am currently pursuing a B.S. in Business Administration and continue to strengthen my expertise through certifications in customer success, data analysis, leadership, and project planning. I am looking for opportunities where I can apply my operations, project management, and strategic leadership experience to create meaningful impact.