Customer Support & Virtual Operations Specialist

Managed high-volume customer interactions via live chat and email (up to 40–60 conversations daily).
Delivered bilingual support (English/Spanish), ensuring fast response times and high customer satisfaction.
Resolved customer issues efficiently, reducing escalation rates and improving user experience.
Performed accurate data entry, database management, and record tracking.
Coordinated administrative operations including inbox management, scheduling, and task prioritization.
Maintained consistent performance in a fully remote environment, meeting deadlines and KPIs.

Delivered structured English lessons to young learners in both virtual and in-person environments.
Designed personalized lesson plans to accelerate language acquisition.
Improved students’ speaking and comprehension skills through interactive methods.
Monitored and reported student progress to parents/guardians.
Utilized online platforms (Zoom, Google Meet) to conduct engaging virtual classes.

Supported accounting and administrative processes in a professional legal environment.
Organized financial documentation and maintained accurate records.
Assisted with data handling and internal office operations.

Coordinate and oversee social and corporate events from planning through execution. Manage vendor relationships, event logistics, schedules, and on-site operations while ensuring a high-quality experience for clients and guests. Collaborate with event planners and service providers to deliver successful events and maintain organizational standards.