Customer Support Specialist

Assisted in managing day-to-day operations, overseeing a team of 60+ employees
Developed and implemented process improvements, resulting in daily performance goals being met
Collaborated with cross-functional teams to optimize efficiency and enhance daily production
Acted as a primary information source for my team while maintaining productive output and developing individual relationships with those part of my team’s success
Worked with data analyst to create an interactive employee staffing board

Provided exceptional customer service to clients, addressing inquiries and resolving issues
Managed a high volume of incoming calls and emails, ensuring timely and accurate responses
Collaborated with the sales team to achieve sales targets and enhance customer satisfaction
Utilized de-escalation techniques with customers to effectively assist customers with any purchase issues.

Delivered exceptional customer service to ensure a positive dining experience
Demonstrated excellent multitasking skills in a fast-paced environment
Efficiently handled customer inquiries, complaints, and special requests
Trained others to be successful in the role

Responded to customer inquiries regarding insurance policies and coverage options
Assisted clients in navigating the claims process and resolving issues promptly
Built strong relationships with clients, resulting in increased customer satisfaction
Data entry and managing and keeping files