Social Media Specialist

• Provides exceptional customer service, ensuring guests’ satisfaction, and fostering a welcoming atmosphere.
• Manage cash and credit transactions while handling social media campaigns.
• Train and schedule bartenders, create drink menus, and promote featured cocktails.
• Organize and supervise shifts to uphold guest satisfaction and uphold company standards.
• Perform administrative tasks (inventory, scheduling, labor cost, budgets, interviewing
process).

Oversaw social media pages for multiple locations, implementing new marketing techniques and increasing customer engagement.
• Conducted reviews and enhanced customer loyalty through effective communication.

• Worked on social media and audience engagement.
• Proofread and wrote news articles, leading to multiple publications.
• Created engaging and shareable content, including graphics, videos, and written posts, to enhance brand visibility and attract target audience.

● Answered incoming calls to the restaurant regarding questions,
and/or deliveries.
● Collaborated in a team environment providing customer service
which includes; taking orders, seating guests, bringing food to
the table, collecting payment and cleaning up.
Resolved customer concerns and worked towards a resolution
while providing great customer service.
● Trained new team members that joined the Flyers team.
● Supported and managed advertising the featured products
along with other special discounts and popular items.