Media, Communications and Customer Service Specialist

Curated social media campaigns resulting in a 15% increase in engagement.
Served as a company representative for certain community and charitable events
Recruit, train and onboard new employees
Dealt with customer relations and account management
Assisted in managing on-site expectations at all events with regards to setup, training, complience and equipment management.

Handled Salon Product Logistics
Handled high volume calls in a fast paced enviroment
Designed salon media page and website
Daily operations
Handled media contracts with third party
Identify and Report any critical customer service issues directly to owner
Mentor/Support employees to ensure they are working efficiently and effectively

Documented daily progress reports electronically
Drove sales and revenue through social media marketing funnels
Managed the appointment calendar and scheduled appointments for new and existing clients
Responded to routine inquiries on multiple platforms including social media, email and phone
Independently working, while demonstrating effective time management
Built and maintained relationships with clients and vendors

Lead monthly meetings, encouraging and assisting team members
Setting up new claim reports for auto accidents and home owners
Make sound business decisions based on companyh policy and procedure
Inbound and outbound claims calls
Analyzing claims, while using critical thiking skills to resolve claim related issues