Business Analyst

– Worked as an Operations Support specialist to simplify processes.
– Helped manage support tickets that came in from the application Support center.
– Developed and created support documents for troubleshooting.
– Managed Towel orders and deliveries for each gym site
– Promoted to Equipment Project Manager

-Developed personalized solutions for customers seeking technology upgrades or fixes
-Maintained visual merchandise and assisted team members with sales opportunities
-Promoted to Technician and worked in the genius bar troubleshooting and fixing devices.

-Worked with clients and finance companies to find optimal solutions for financing.
-Educated and worked with clients on ROI terms to find accurate solutions.
-Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
-Worked with clients to provide competitive commercial banking solutions and retail financing plans.

-Directed verbal communication between clients and associates within the company
-Dealt with complicated financial cases that required high levels of organization and conflict resolution.
-Maximized customer interactions by promptly identifying needs and wants.
-Managed customer relations and customer service through daily communication and interaction.
-Handled classified documents regarding legal and divorce agreements