Passionate, engaging, and attentive service specialist trained in conflict resolution and communications. Seeking to utilize my exceptional communication and strong customer service experience for the growth of the company.
The user has not yet completed this section
β Service Exclusive Allstate agents by managing/retaining their book of
business
β Assist with admitted and non-admitted carriers/brokers collection of
data for the renewal policy process
β Services the existing policies including change requests, cancellation
requests, loss run requests, generating COIβs, etc.
β Manages multiple online systems and resources
β Documents essential information regarding telephone interaction
β Assist with agency bill (premium financing) and direct bill policies
β Collaborated with Premier Placement Specialist to assist agent with
market direction
β Prioritized incoming emails from agents, carriers and third parties
β Processed change requests, cancellation requests, reinstatement
requests, certificates of insurance, renewals and undeliverable mail
β Clarified brokerage market direction based on risk characteristics
and information provided
β Managed multiple online systems and resources
β Managed policies, and processed binder for agents
β Mentored new hire classes
β Increased retention by speaking with agents, highlighting the
features and benefits of Northeast brokerage products
β Resolved escalation calls for agents/staff
β Mentored team members to understand and apply basic process,
procedures, and guidelines
β Performed system documentation as it relates to service inquires
and follow-up on existing policies in force
β Clarified brokerage market direction based on risk characteristics
and information provided
β Initiated investigation of system problems
β Analyzed routine/complex billing questions
β Provided navigation with market direction, classification and
coverages
β Collaborated with the Business Insurance Specialist sales leads
β Managed multiple online systems and resources
β Documented essential information regarding telephone interaction
β Analyzed information and business need to determine appropriate
resolution
β Initiated investigation of system problems
β Communicated essential information to agents and support staff
β Delegated request to appropriate areas and followed -up with agents
β Resolved escalation calls for agents/staff
β Processed reassignment of agent numbers
β Mentored new hire classes