Business Analyst, Customer service rep, Administrator.

Rate, USD
Not specified
Work schedule
Full Time, Contract, Internship, Part Time, Temporary, Volunteer,
Language skills
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About me

Experienced professional adept in customer service, administration, and business analysis. Delivering exceptional experiences, efficient task management, and insightful trends analysis. Let’s discuss how I can contribute to your team’s success.


2016/2020 B.A, English and literary studies. @ Akwa Ibom State University


2019/2022 Head of Sales/Customer service. @ The Lush Closet

Meeting mos set sales target through consistent social media advert and outreach.
Converting new business opportunities into incremental sales
Driving quality and consistency within the sales department to ensure that the business continues to operate successfully.
Managing existing customers account effectively.
Developing and delivering sales to potential customers.
Building strong relationships with customers and potential customers.
Managed incoming and outgoing calls.
Managed day-to-day admin, including file organisation, and report writing.
Exceeded performance target by 75% through effective reviewing of resource and workload. Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
Reviewed processes and practices regularly to achieve business goals.

2021/2022 Business Analyst @ Heels and Tech

Developed business plan documents to build client relations and improve overall company growth. Collected and logged client experience feedback, identifying areas for improvement to grow company performance.
Monitored business and process metrics to measure and manage customer service
Responsible for maintaining strong business relationships with established accounts and ensuring client deliverables were obtained and implemented accordingly.
Managed projects related to business development.
Responsible for ensuring strategic goals and objectives were met.
Authored and delivered effective presentations remotely.
Resolved client complaints effectively and efficiently, escalating to the appropriate teams when necessary for continued positive outcome.
Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Maintained high standards of product knowledge, applying good communication skills and initiative to assess level of understanding, identifying knowledge gaps and taking actions for further in-depth training.

2022/2022 Customer service rep @ The Cordant people

Handled requests with warm, knowledgeable service and support, continually achieving positive customer feedback.
employed active listening and product expertise to successfully resolve inbound queries. Followed up on unresolved customer issues to research and correct problems.
Managed high volume customer queries simultaneously through effective multitasking. Shared customer feedback and suggested improvements to enhance team performance. Adhered strictly to policies and procedures for continued company compliance. De-escalated objections and disputes professionally to maintain customer satisfaction. Completed thorough documentations in customer information system for each enquiry. Set appointments with field teams to carry out service changes or deliver new products.

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