Highly motivated and results-driven Director of Business Development with experience growing and leading sales teams. Success leading globally, including teams in Dublin, Barcelona, India, LATAM, and US / Canada. Skilled in expanding existing customer base and implementing scalable sales processes for finding new business to meet and exceed revenue goals. Establish strong relationships with senior executives in enterprise, small and medium-sized businesses. Provide the framework and training for each rep to grow healthy working alliances internally with marketing, sales, and other collaborative departments. Drove relentless innovation and success in pipeline growth and lead qualification. Design marketing strategies and work in fast-paced high-energy sales environments.
Product Lifecycle Management and Quality Management Systems.
— Directed 3 teams with three primary leaders – US Inbound, US Outbound, and EMEA Outbound
— Ramped Outbound straight from launch to surpass each YTD Pipeline goal from 2020-2022
— Developed tier program for internal growth and tripled the size of the Outbound team.
— Built out extensive onboarding and Sales Certification program, allowing to fully train / ramp outbound BDRs in 2-4 weeks.
— Launched and grew EMEA team of hybrid Inbound/Outbound reps in Barcelona, doubling the overall pipeline attained from business development efforts
— Built and implemented weekly skills training, product training, and objection handling exercises. Created playbooks / handbooks.
Video Conferencing and Collaboration Technology.
Manager, Global Operations – Sales / Business Development 2019
— Oversaw inbound / outbound teams in AMER/APAC/EMEA/ANZ.
— Over $9M Closed-Won business over two teams just in US, worldwide held to 20% Conversion from pipe to close, and 240% Growth in pipeline YOY.
— Reduced team size in EMEA to half, APAC/ANZ reduced from an agency to 2 reps and doubled output from all teams.
— Created new role / program for the Channel called the CDR and the Channel Development Program, resulting in 490 Channel Opps created for $2.1M in pipeline.
Manager, Inbound Sales (SDR) AND Outbound Business Development 2018
— Promoted to take over inbound team within a year of managing the outbound team.
— Created SDR Playbook and SDR Best Practices documentation.
— Led SDR operations – responsible for tool management, troubleshooting (fixing), driving adoption, training/onboarding, dashboards, and reporting.
— Averaged 24% opp / lead ratio over 2018.
Manager, Outbound Business Development 2017
— Promoted from BDR within 3 months of employment after leading team in overall opportunities created and pipeline generated.
— Built and launched ABM Outbound program and hired and ramped up full team of BDRs.
— Coordinated with Enterprise team, increasing quantity of bigger deals and big-name logos.
— Created Events Playbook both for Channel and Business Development.
Video Collaboration Analytics and Management.
— Promoted from BDM to Channel Manager within 7 months.
— Worked closely between sales and marketing, aiding business development efforts.
— Management of strategic technology partner relationships and sales training / enablement for the representatives in the channel.
— Built and trained SDR team from 1 to 5 members plus a manager.
Social Media Marketing Automation.
— Worked through assigned leads in a fast-paced, targeted, competitive sales environment. One of the only reps to ever get a sale on their first day on the phones.
— Built relationships and gained commitment from clients at high speed through prospecting calls and webinars through typically a 1 – 3 touch sale process.