Customer Representative

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients’ needs. Top skills include: Telephone Etiquette
Advocacy and Counseling Application Assessment Recordkeeping and Data Input Maintaining Client Records Government Subsidy Programs
Microsoft Proficient Collaboration and Teamwork Employee Training
Data Collection and Entry Case File Management

Professional area


2010/2014 High school diploma @ West Brook High School


09/2019-Current Texas Works Advisor III/Medicaid Specialist @ Health And Human Services Commission

Performs complex technical, administrative, and management work for a direct delivery unit.
Complete unit reports, special narrative or statistical reports, and responds to complex high profile client complaints.
Serves as a Lead Worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback.
Serves as an acting supervisor in the unit supervisor’s absence.
Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff.
Initiates, monitors, and managed service improvement projects and reports on activities.
Interviews clients, verifies financial and other information, and determined/re- determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and/or Medicaid for Elderly and People with Disabilities (MEPD) programs.
Completed formal reports and narratives for management.
Provides general information and assistance to clients regarding programs and application process.
Reviews suspected fraud cases and makes referrals to investigators.
Job requires detail oriented individuals with ability to apply complex policies and procedures.

06/2022-10/2022 Career Counselor @ Texas Workforce Solution

Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
Worked with team to continuously improve career and placement opportunities for students.
Developed career and education plans based on individual needs.
Provided individualized counseling approaches based on socioeconomic status and cultural background.
Maintained comprehensive database and file systems of supporting document, test scores and history information.
Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes.
Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving enlistment issues and processing paperwork. Maintained case files and documented actions.

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