Marketing Representative

Assisted with marketing strategy for New Lease Up by CommonBond, screened applicants for all properties, assisted with leasing application process, setting up intake appointments, daily tasks of helpdesk tickets, providing exceptional customer service, conducted tours, spreadsheets, data entry, leasing assistance to the property manager, unit inspections, help assist at different properties own and operated through CommonBond.

Trained to handle outbound calls and receive inbound calls surrounding consumer past due credit card accounts, set up payment arrangements to bring past due accounts current, educate our customers, identify and find ways to improve service. Set up payment arrangements, counsel our cardholders on their financial situations and use customer service, communication & influencing skills to figure out why a payment is late and how to fix the situation. Tackle the important work of getting past-due accounts up to date, and most importantly, I improved service by using your customer service skills & updating credit reports to appropriate bureaus.

Responsible for receiving incoming calls from customers who wish to discontinue using the Milwaukee Journal products or services and overturning objections to make their purchase power a pleasant experience. This includes assisting customers who may have complaints or issues with billing, as well as customers who require products or services to be changed to best fit their needs.