Live Chat Agent
- Location
- United States
- Rate, USD
- $20 / hour
- Work schedule
- Full Time, Part Time, Temporary,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
Greetings! I’m Jerrica Coyle, a dynamic professional with a passion for transforming customer interactions into memorable experiences. With a proven track record of innovation and meticulous attention to detail, I’m poised to excel in live chat and customer service roles. My journey has been characterized by strategic decision-making, supply chain mastery, and a profound understanding of tech and web-based industries. I thrive on challenges, continuously striving to elevate customer engagement and satisfaction.
Professional area
Education
- November 2015/August 2019 BSBA Organizational Behavior @ Colorado Technical University
Experience
- November 2016 to June 2019 administrative assistant/customer support specialist @ Ninja Credit Consultants LLC
I excelled in:
⦁ Crafting creative and effective solutions for credit-related concerns.
⦁ Collaborating seamlessly with cross-functional teams to optimize credit limits.
⦁ Spearheading a wide range of reporting, documentation, and risk assessment tasks.
⦁ Unearthing potential fraud and non-payment issues, ensuring financial security.
⦁ Conducting thorough customer evaluations to assess creditworthiness- January 2013 to April 2018 customer support specialist @ Ian Lacovara's Marketing Ninjas LLC
My accomplishments included:
⦁ Orchestrating cross-departmental collaborations to influence strategic growth.
⦁ Implementing data-driven marketing strategies aligned with organizational goals.
⦁ Streamlining processes, enhancing team productivity, and boosting efficiency.
⦁ Analyzing campaign performance, leveraging insights to refine strategies.
⦁ Nurturing robust agency-customer relations through personalized consultations.
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