PROFESSIONAL EXPERIENCE
AsurionAugust 2014 – May 2023
Premier Support Supervisor
Provided behavioral based coaching and feedback to aide and develop frontline experts in order to meet and exceed company KPI.
• Met client requirements around sales goals, CNPI and PII.
• Scheduled one on one sessions with leadership and frontline experts.
• Completed six sigma training for personal development and growth.
• Facilitated site wide and team huddles in 4DX format.
• Met weekly deliverables.
• Managed Projects and Piloted programs along several lines of business and clients.
• Trained and developed new hires on all levels including front line and leadership shadowing.
• Conducted interviews and hiring fairs for frontline.
• Facilitated learning and development sessions to increase productivity and performance in frontline.
• Co-facilitated leadership learning sessions around six sigma-based development for peer-to-peer comraderie development and support.
• Led site wide projects and initiatives for site wide performance goals around: attrition, attendance, and sales production.
• Received Sales Accolades and Coach of the Quarter 4 times.
Staff MarkOctober 2009 – April 2013
Production Management
Responded to client requests in a timely manner.
• Prepared and handled time sensitive documents.
• Vetted potential clients through intensive hiring process.
• Managed inbound calls and scheduling with senior leadership.
• Processed work orders and schedule repair appointments for technical solutions for smart devices.
• Trained and developed new hires.
• Ensured quality assurance on client complaints.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
