Operations supervisor

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Asurion​August 2014 – May 2023
Premier Support Supervisor
Provided behavioral based coaching and feedback to aide and develop frontline experts in order to meet and exceed company KPI.
• Met client requirements around sales goals, CNPI and PII.
• Scheduled one on one sessions with leadership and frontline experts.
• Completed six sigma training for personal development and growth.
• Facilitated site wide and team huddles in 4DX format.
• Met weekly deliverables.
• Managed Projects and Piloted programs along several lines of business and clients.
• Trained and developed new hires on all levels including front line and leadership shadowing.
• Conducted interviews and hiring fairs for frontline.
• Facilitated learning and development sessions to increase productivity and performance in frontline.
• Co-facilitated leadership learning sessions around six sigma-based development for peer-to-peer comraderie development and support.
• Led site wide projects and initiatives for site wide performance goals around: attrition, attendance, and sales production.
• Received Sales Accolades and Coach of the Quarter 4 times.

Staff Mark​October 2009 – April 2013
Production Management
Responded to client requests in a timely manner.
• Prepared and handled time sensitive documents.
• Vetted potential clients through intensive hiring process.
• Managed inbound calls and scheduling with senior leadership.
• Processed work orders and schedule repair appointments for technical solutions for smart devices.
• Trained and developed new hires.
• Ensured quality assurance on client complaints.

Professional area


5/2007 Associates of science @ Remington college
2014 Office Administration (medical) @ Nashville state community college


8/11/2014 to 5/16/2023 Operation supervisor @ Asurion

Recommend this talent

Related resumes

Similar Talent in Customer Support

Recommend this specialist