Support Analyst

Rate, USD
$24 / hour
Work schedule
Full Time,
Language skills
English, Other
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I’m an individual who loves team work and finding resolution to whatever problems customers might be facing in their day-to-day lives. I like to grow and grow outside of my comfort zone, challenge myself and learn new skills and new opportunities to better myself as a person and in doing so, give my best to my job, my fellow colleagues and the company as a whole.


04/2015-09/2019 BSc Business Administration-Marketing @ Colorado Technical University


04/2022 Customer Support Analyst @ SPS Commerce

Facilitating problem identification and research, and driving resolution, advocating for customer success
• Logging and tracking customer interactions using the designated customer resource manager(CRM) • Assisting customers seeking education and/or issue resolution while working with a variety of
SPS Commerce products and services.
• Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity.
• Referring and escalating to appropriate internal team as necessary.
• Demonstrating agility by acting as a flex resource as necessary across multiple contacts channels.

Recommend this talent

Recommend this specialist