Support Analyst
- Location
- United States
- Rate, USD
- $24 / hour
- Work schedule
- Full Time,
- Language skills
- English, Other
- Available for Hire
- Yes
About me
I’m an individual who loves team work and finding resolution to whatever problems customers might be facing in their day-to-day lives. I like to grow and grow outside of my comfort zone, challenge myself and learn new skills and new opportunities to better myself as a person and in doing so, give my best to my job, my fellow colleagues and the company as a whole.
Professional area
Skills
Active ListeningAdaptabilityAnalytical SkillsB2BBusiness AdministrationClient SupportCommunicationsComplianceComputer literateConfluenceCRMCustomer and Client SupportCustomer SuccessDetail-orientedDiversity and InclusionEmpathyHonestyIntercomInterpersonal SkillsMicrosoft 365Microsoft OfficeMicrosoft OutlookMicrosoft WordNetSuitePatiencePhone SupportProblem SolvingSlackTechnical SupportZoom
Education
- 04/2015-09/2019 BSc Business Administration-Marketing @ Colorado Technical University
Experience
- 04/2022 Customer Support Analyst @ SPS Commerce
Facilitating problem identification and research, and driving resolution, advocating for customer success
• Logging and tracking customer interactions using the designated customer resource manager(CRM) • Assisting customers seeking education and/or issue resolution while working with a variety of
SPS Commerce products and services.
• Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity.
• Referring and escalating to appropriate internal team as necessary.
• Demonstrating agility by acting as a flex resource as necessary across multiple contacts channels.
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