Customer Success Manager

– Maintain over 400 long-term customer accounts worth over $6M through exceptional customer service.
– Handle customer service complaints with the utmost professionalism providing knowledgeable responses and building trust and company loyalty.
– Communicate recommendations, strategies, and plans to clients with confidence and clarity.
– Communicate with clients to ensure that all of their needs are understood and addressed.
– Build strong client relationships to maintain old business and acquire new customers.
– Collaborate with various internal departments to ensure that they fulfill all customer requests.
– Effectively facilitate meetings and demonstrate brainstorming and consensus-building skills.
– Act as the client’s representative ensuring that their demands are met with a focus on improving the customer experience.
– Collect and analyze consumer behavior to understand changing needs.
– Trained and mentored 15 employees on company policies and safety procedures.

– Customer-first approach to handling needs with a sense of urgency and compassion.
– Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
– Exercised independent judgment on small and medium-sized client engagements including taking a lead role on key components of a larger project.
– Assisted customers with basic shopping needs and ensured their needs are met.
– Prepared products to be shipped to other stores and customers’ homes.
– Used established safety guidelines while operating store equipment.
– Ensured products were properly secured to reduce loss and eliminate hazards to team members and customers.
– Processed online orders and assisted customers and other employees with in-store product pickup.
– Achieved customer success by working effectively independently and collaboratively with internal and client team members.
– Trained new hires on the usage of company software