Customer Success Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Strategic Customer Success Manager with a proven track record in delivering superior customer service, driving customer success within mid-market and enterprise customers while excelling at building customer loyalty and generating repeat business opportunities. Versed in monitoring, evaluating, and optimizing operations. Helping to increase adoption, reduce attrition, and uncover new opportunities.




Education

01-15/05-17 Communications @ Governors State University

Experience

04-2019/Current Account Manager @ Oberweis Dairy

– Maintain over 400 long-term customer accounts worth over $6M through exceptional customer service.
– Handle customer service complaints with the utmost professionalism providing knowledgeable responses and building trust and company loyalty.
– Communicate recommendations, strategies, and plans to clients with confidence and clarity.
– Communicate with clients to ensure that all of their needs are understood and addressed.
– Build strong client relationships to maintain old business and acquire new customers.
– Collaborate with various internal departments to ensure that they fulfill all customer requests.
– Effectively facilitate meetings and demonstrate brainstorming and consensus-building skills.
– Act as the client’s representative ensuring that their demands are met with a focus on improving the customer experience.
– Collect and analyze consumer behavior to understand changing needs.
– Trained and mentored 15 employees on company policies and safety procedures.

08-2015/04-2019 Merchandising Specialist @ Best Buy

– Customer-first approach to handling needs with a sense of urgency and compassion.
– Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
– Exercised independent judgment on small and medium-sized client engagements including taking a lead role on key components of a larger project.
– Assisted customers with basic shopping needs and ensured their needs are met.
– Prepared products to be shipped to other stores and customers’ homes.
– Used established safety guidelines while operating store equipment.
– Ensured products were properly secured to reduce loss and eliminate hazards to team members and customers.
– Processed online orders and assisted customers and other employees with in-store product pickup.
– Achieved customer success by working effectively independently and collaboratively with internal and client team members.
– Trained new hires on the usage of company software


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