Information Technology

Rate, USD
$30 / hour
Work schedule
Full Time,
Language skills
English
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About me

I am attempting to securing a position in an environment with unlimited growth potential where I can utilize my interpersonal and professional management skills while being an innovative thinker who is positive, proactive, and ready to embrace change. Potential within the Information Technology field




Education

Gradated April 2015 Associates of Information Technology/Computer Network Systems @ ITT Technical College

Experience

August 2019- Present Tech Support Analyst II @ UBS

• Provided tech support with professionalism customer service with employees across the UBS network via phone & email.
• Provided education and training to these employees while giving the best customer services.
• Help coach other new employees or assist with projects within the firm in order to create a simpler way to engage problems.
• Help with team building to promoting a culture of diversity.
• Possesses strong to communicate and /or problem solve, both in writing and verbally, with all levels across the organization.
• Scheduled meetings with the team leaders and management different ways to address problems with the technology to help decrease the call volume.
• Trouble with different devices from Apple, Microsoft and Android Devices including Google while these users are working remotely or in the office.

June 2019- August 2019 Client Health Care Specialist @ ShareCare

• Provided professionalism customer service to clients with health care questions and problems across the US via phone & email.
• Researched and resolved customer inquiries regarding their account discrepancies, and overdue issues.
• Assisted client with their health care plans & different places they could go within their health care plan.
• Assisted and educated the clients on how to use the websites or call additional people to help them with their plans.
• Troubleshoot and / or reset passwords for the share care portal / websites.


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