I am attempting to securing a position in an environment with unlimited growth potential where I can utilize my interpersonal and professional management skills while being an innovative thinker who is positive, proactive, and ready to embrace change. Potential within the Information Technology field
• Provided tech support with professionalism customer service with employees across the UBS network via phone & email.
• Provided education and training to these employees while giving the best customer services.
• Help coach other new employees or assist with projects within the firm in order to create a simpler way to engage problems.
• Help with team building to promoting a culture of diversity.
• Possesses strong to communicate and /or problem solve, both in writing and verbally, with all levels across the organization.
• Scheduled meetings with the team leaders and management different ways to address problems with the technology to help decrease the call volume.
• Trouble with different devices from Apple, Microsoft and Android Devices including Google while these users are working remotely or in the office.
• Provided professionalism customer service to clients with health care questions and problems across the US via phone & email.
• Researched and resolved customer inquiries regarding their account discrepancies, and overdue issues.
• Assisted client with their health care plans & different places they could go within their health care plan.
• Assisted and educated the clients on how to use the websites or call additional people to help them with their plans.
• Troubleshoot and / or reset passwords for the share care portal / websites.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Hard-working Medicine major currently attending Miami Dade College. Where my enthusiasm and collaborative spirit will be engaged in my workplace.
