IT Support Professional

Rate, USD
$28 / hour
Work schedule
Full Time,
Language skills
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About me

I’m embarking on an exciting journey into Information Technology. Formerly Interior design consultant, I’ve redirected my passion for problem-solving towards mastering the digital realm. I’m dedicated to learning and thriving in this ever-evolving field, eager to contribute to its innovations. Ready to embrace the IT world’s challenges and opportunities, I’m excited for what lies ahead.

Professional area


September 2013 - September 2015 A.S. Architectural Drafting @ Westwood College

Developed strong analytical and communication skills.

October 2022 - June 2023 IT Professional Certificate @ Google IT Support Course

Eight-month intensive program covering troubleshooting, customer service, networking,
operating systems, system administration, and security.

Hands-on labs and practical assignments for real-world experience.


February 2012 - Present Ramp Customer Service Agent @ Piedmont Airlines

Provide exceptional Customer Service to passengers, effectively addressing their needs and concerns.

Handle luggage and cargo transfers to appropriate gates with timeliness and accuracy.

Collaborate with the flight crew to achieve on-time departures and maintain an 80% D-0.

June 2019 – April 2023 Interior Design/ Sales @ Closet America

Utilized strong verbal skills to negotiate prices and terms for ongoing and future projects.

Consulted with clients to understand their organizational needs and provided tailored design solutions.

Employed analytical skills to create custom designs that exceeded client expectations.

September 2015 – September 2017 CAD Technician @ Brunson Design

Demonstrated excellent verbal skills in consulting with clients and reviewing modern concepts for living spaces.

Prepared preliminary designs and comprehensive construction documents.

Expedited building permits, resulting in a 20% reduction in overall project budget expenses.

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