Customer Service Specialist
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Highly motivated and experienced customer support professional with a proven track record of resolving customer issues and achieving exceptional customer satisfaction ratings. Proficient in using Genesys Cloud, Salesforce, and Microsoft Office Suite to deliver excellent customer service and support.
Professional area
Skills
Administrative DutiesChat and Email SupportCompassionateComplianceComputer SkillsComputer SoftwareConflict ResolutionCreative ThinkingCritical ThinkingCRM ManagementE-commerceEmpathyEnglish languageEnthusiasmFast learnerGenesys CloudGoogle AppsInstagramKnowledge ManagementMacOSMicrosoft 365Microsoft SuiteMicrosoft TeamsOmnichannelQuality AssuranceSalesforceSAPWindows OSZendeskZoom
Education
- 2009/2013 High school Diploma @ Purcell Marian
- 2013/2014 2 year program @ University of Cincinnati
Experience
- 11/2020 Chat Customer Service Representative @ Signet Jewelers
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