Customer Service Specialist

Location: United States
Rate, USD: Not specified
Work schedule: Full Time,
Links: —
Language skills: English
Available for Hire: Yes

About me

I am an experienced professional in the customer service/support field. I have experience in administrative services and using multiple operations to complete task. I have extensive experience in sales and meeting sales quotas. I have often been a top performer at various companies.

Professional area

Customer Support

Skills

Administrative Duties Appointment Setting Client Relations Client Relationship Management Client Retention Client Support Communication skills Customer and Client Support Customer Outreach Employee Engagement Employee Relations Internet research Interpersonal Skills Microsoft Microsoft Outlook Problem Solving Sales Team Management

Education

2012/2016 Bachelors of Arts @ University of California Santa Barbara

Experience

2022/2023 Remote Dispatch @ Mercy Logistics: Close out daily accounts with transportation brokers to ensure timely payment. Reconcile monthly payments and communicate with brokers to resolve payment discrepancies. Provide ETA updates as needed.
Determine daily schedule for drivers based trips needed from transportation brokers.
2021/2022 Parent Advocate @ Charlotte Mecklenburg Schools: Acted as a liaison between the school and the parents to provide support and social services.
2023 Server @ NAPA at Kingsley: Providing great customer service to all guest and provide an 5-star experience for everyone.
2021/2022 Account Specialist @ Enterprise Holdings: Fleet management and monitoring maintenance for a fleet of 100 vehicles. Managed relationships and negotiated contracts with accounts to ensure customer satisfaction while maximizing branch profits. Reviewed account activity to assess financial status and evaluate discrepancies.