Practice Manager

OFFICE MANAGER
Casady Square Orthodontics
2021-Present
Oversee daily office operations, including managing a team of over 20 professionals, while ensuring optimal efficiency and productivity.
Increased production by over 5% every year.
Develop and implement office policies, procedures, and protocols to improve overall workflow and reduce operational costs.
Manage office budgets and financial reporting, consistently achieving cost-saving goals and reducing expenses by 3% annually.
Spearhead recruitment efforts, including interviewing, hiring, and onboarding new staff, resulting in a 15% decrease in turnover.
Worked with insurance providers to make financial arrangements for financially insecure patients. Ensured office compliance to OSHA, HIPAA, and internal HR policies.
Increased yearly revenue by 12% via new patient acquisition with the help of an external marketing firm.
Coordinate and execute office events and meetings, ensuring seamless logistics and a positive experience for attendees. Coached and mentored 20+ office staff to help them reach their highest potential.

2015-2021
Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage. Directed patient care by organizing schedules and day-to-day activities for 12 employees. Laid out potential payment plans for patients. Increased overall revenue of dental office by 59% by achieving production goals set forth by corporate office. Completed annual chart audits.
Educated patients on dental benefits and coordinated proper payment with insurance companies.
Explained treatment choices to patients and helped determine best options. Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis. Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management. Assisted Office manager with new hire processing and existing training programs. Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty. Assisted in the development and execution of office policies and procedures, ensuring compliance with company guidelines.