Customer Support

● Verified all pertinent information related to participating healthcare providers.
● Provided and assisted with healthcare claims, billing, chat assistance and medical authorization.
● Established and maintained relationships with assigned healthcare providers through office visits, telephone calls, prompt resolution of issues, and excellent customer service

● Encode data directly from consumers or clients
● Receive and process invoices for payment and update
invoice details accordingly
● Entering data accurately into appropriate fields in various
software programs
● Identify and correct errors in data entry
● Retrieve data from databases and files when requested
● Create multiple data backups to ensure that all information
is properly preserved
● Manage and organize notes and documents
● Prepare relevant reports as needed

● Answer and direct phone calls
● Organize and schedule appointments
● Liaise with executive and senior administrative assistants
to handle requests and queries from senior managers
● Write and distribute email, correspondence memos, letters,
faxes and forms
● Assist in the preparation of regularly scheduled reports
● Update and maintain office policies and procedures