Customer Service and Data Entry
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract, Part Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I believe that customer service and team leadership is based in empathy and communication. As an actor, I have been able to utilize my skills to empathize and connect with customers and people I work with in order to de-escalate situations and find solutions creatively and quickly. Most recently, I used those skills while assisting high-level customers with their health insurance, which is a delicate, private, and often financially strenuous situation so it was always important to fully be on top of situations to gain their trust and not cause further stress. I also have experience in multiple kinds of offices with data entry and everyday administrative tasks because I truly believe that success is in the details.
Professional area
Skills
Active ListeningAdministrationChat and Email SupportCollaborativeCommunication skillsCreative ThinkingCustomer and Client SupportCustomer ServiceData EntryDetail-orientedEmpathyEmployee TrainingGoogle AppsHealth InsuranceHelp DeskLeadershipMicrosoft OfficeMulti-taskingOffice AdministrationPhone SupportProblem SolvingPublic SpeakingSales RepSelf MotivatedTeam Leadership
Education
- 8/2016-5/2020 BFA in Music Theater @ University of Hartford
summa cum laude with university honors
Experience
- October 2020 to August 2023 Advanced Health Assistant @ Accolade Inc
-Assisted members over the phone and online chat regarding their benefits, claims, and billing questions for their health insurance
-Used problem solving skills and analyzed where issues may be coming from within their policies
-Explained complex healthcare terms in a way most would understand
-Helped train others on my team to reach their goals and was part of committees to communicate what our team needed from the company
-Specialized in assisting our transgender members find the care they need and navigate the health plan’s requirements for coverage- May 2018 to August 2023 Audience Services @ TheaterWorks Hartford
-Managed box office and fielded patron questions and concerns before performances
-Worked phones for ticket sales, patron subscriptions, and assisted with patron retention
-Handled day to day data input using Salesforce
-Served as a bartender at events- August 2017 to May 2020 Office Assistant @ University of Hartford
-Assisted box office leader/faculty member with data input and day to day organization
-Assigned high level tasks due to my quick adaptability
-Represented student body at recruitment sessions for prospective students and families
-Called on to train new employees- May 2018 to October 2019 Sales Associate @ PINK
-Assisted customers on the sales floor to find what they needed or might like to buy, both everyday and at invited customer events
-Exceeded team sales and loyalty subscription goals
Recommend this talent
Related resumes
-
Customer service unus
Very hard working reliable and bubly
-
Senior IT Support Specialist
Experienced IT Support Specialist with over 11 years of experience in technical support and IT infrastructure management, specializing in Microsoft 365 services and advanced incident resolution. Demonstrated ability to maintain a 90% client satisfaction rate through innovative problem-solving and process optimization.
-
Administration
I have experience working as an Admin for a water hygiene company where I looked after a number of engineers and was the contract admin for sites such as Five Guys and Frimley and Wexham hospitals
-
Microbiologist and Clinical Chemist
Professional in Microbiology and Clinical Chemistry looking forward to offering my skills and knowledge in any sector that allows me to expand myself professionally.
-
Account manager
I am a hard-working and driven individual who isn’t afraid to face a challenge.
