Customer Service and Data Entry

-Assisted members over the phone and online chat regarding their benefits, claims, and billing questions for their health insurance
-Used problem solving skills and analyzed where issues may be coming from within their policies
-Explained complex healthcare terms in a way most would understand
-Helped train others on my team to reach their goals and was part of committees to communicate what our team needed from the company
-Specialized in assisting our transgender members find the care they need and navigate the health plan’s requirements for coverage

-Managed box office and fielded patron questions and concerns before performances
-Worked phones for ticket sales, patron subscriptions, and assisted with patron retention
-Handled day to day data input using Salesforce
-Served as a bartender at events

-Assisted box office leader/faculty member with data input and day to day organization
-Assigned high level tasks due to my quick adaptability
-Represented student body at recruitment sessions for prospective students and families
-Called on to train new employees

-Assisted customers on the sales floor to find what they needed or might like to buy, both everyday and at invited customer events
-Exceeded team sales and loyalty subscription goals

summa cum laude with university honors