Customer Service and Data Entry

Location: United States
Rate, USD: Not specified
Work schedule: Full Time, Contract, Part Time,
Links: —
Language skills: English
Available for Hire: Yes

About me

I believe that customer service and team leadership is based in empathy and communication. As an actor, I have been able to utilize my skills to empathize and connect with customers and people I work with in order to de-escalate situations and find solutions creatively and quickly. Most recently, I used those skills while assisting high-level customers with their health insurance, which is a delicate, private, and often financially strenuous situation so it was always important to fully be on top of situations to gain their trust and not cause further stress. I also have experience in multiple kinds of offices with data entry and everyday administrative tasks because I truly believe that success is in the details.

Professional area

Admin & Virtual Assistant Customer Support

Education

8/2016-5/2020 BFA in Music Theater @ University of Hartford: summa cum laude with university honors

Experience

October 2020 to August 2023 Advanced Health Assistant @ Accolade Inc: -Assisted members over the phone and online chat regarding their benefits, claims, and billing questions for their health insurance
-Used problem solving skills and analyzed where issues may be coming from within their policies
-Explained complex healthcare terms in a way most would understand
-Helped train others on my team to reach their goals and was part of committees to communicate what our team needed from the company
-Specialized in assisting our transgender members find the care they need and navigate the health plan’s requirements for coverage
May 2018 to August 2023 Audience Services @ TheaterWorks Hartford: -Managed box office and fielded patron questions and concerns before performances
-Worked phones for ticket sales, patron subscriptions, and assisted with patron retention
-Handled day to day data input using Salesforce
-Served as a bartender at events
August 2017 to May 2020 Office Assistant @ University of Hartford: -Assisted box office leader/faculty member with data input and day to day organization
-Assigned high level tasks due to my quick adaptability
-Represented student body at recruitment sessions for prospective students and families
-Called on to train new employees
May 2018 to October 2019 Sales Associate @ PINK: -Assisted customers on the sales floor to find what they needed or might like to buy, both everyday and at invited customer events
-Exceeded team sales and loyalty subscription goals