Customer Service Specialist

Rate, USD
$20 / hour
Work schedule
Full Time,
Language skills
English
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Hello, I’m Anne Symonds, and I bring over 8 years of dedicated customer service experience to the table. With exceptional communication skills and a passion for problem-solving, I consistently ensure that every customer interaction ends positively. My adaptable nature, commitment to continuous learning for on the job knowledge, and a track record of consistently exceeding customer satisfaction metrics make me a reliable asset in delivering outstanding customer support.


Professional area



Education

08-2009/06-2013 High school Diploma @ Bullard High School

Captain of the Color Guard, all four years marching band and winter guards

08/2023 Computer Science @ Clovis Community College

Experience

10-2018/03-2021 Sales and Service Specialist @ Firstone Complete Autocare

*Complied with operational procedures for vehicle storage and conducted routine vehicle maintenance in accordance with established standards.
*Assumed leadership of the front shop, effectively managing workflow and team priorities to meet and exceed operational objectives within set timelines.
*Demonstrated exceptional telephone etiquette, addressing customer and associate inquiries with a strong commitment to delivering high-quality service.
*Cultivated and maintained a loyal customer base by providing tailored product recommendations, resolving issues promptly, ensuring post-purchase follow-ups, and facilitating new credit line applications.
*Diligently executed daily tasks, including merchandise display upkeep, merchandise transfers, meticulous inventory management, and proficient transaction processing.

02-2014/01-2019 Receptionist @ SPS Renovation and Repair

*Contributed to the preparation of construction estimates and handled invoicing tasks, ensuring accuracy and timeliness.
*Maintained efficient office operations by organizing essential materials and effectively scanning and recording company documents, including employee phone records, equipment inventory, and credit card transactions.
*Demonstrated strong organizational skills by scheduling appointments with potential clients to secure new projects, overseeing payroll processes, and preparing for quarterly and annual tax filings.
*Proficiently utilized Microsoft Excel, Word, and PowerPoint to support various administrative functions and enhance office productivity.

06-2015/01-2019 Sales Associate @ Citi Trends

*Delivered exceptional customer service through telephone interactions, ensuring customer satisfaction and positive relationships with associates.
*Built and nurtured a robust customer base, engaging with an average of 30 customers daily. This was achieved by offering tailored product advice, resolving concerns, conducting post-purchase follow-ups, and facilitating new layaway agreements.
*Efficiently executed daily department responsibilities, including stock replenishment, merchandise display design, pricing adjustments, merchandise transfers, meticulous inventory management, and seamless transaction processing.


Recommend this talent

Related resumes

Similar Talent in Customer Support

Recommend this specialist