Customer Service Specialist

Rate, USD
$20 / hour
Work schedule
Full Time,
Language skills
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About me

Hello, I’m Anne Symonds, and I bring over 8 years of dedicated customer service experience to the table. With exceptional communication skills and a passion for problem-solving, I consistently ensure that every customer interaction ends positively. My adaptable nature, commitment to continuous learning for on the job knowledge, and a track record of consistently exceeding customer satisfaction metrics make me a reliable asset in delivering outstanding customer support.

Professional area


08-2009/06-2013 High school Diploma @ Bullard High School

Captain of the Color Guard, all four years marching band and winter guards

08/2023 Computer Science @ Clovis Community College


10-2018/03-2021 Sales and Service Specialist @ Firstone Complete Autocare

*Complied with operational procedures for vehicle storage and conducted routine vehicle maintenance in accordance with established standards.
*Assumed leadership of the front shop, effectively managing workflow and team priorities to meet and exceed operational objectives within set timelines.
*Demonstrated exceptional telephone etiquette, addressing customer and associate inquiries with a strong commitment to delivering high-quality service.
*Cultivated and maintained a loyal customer base by providing tailored product recommendations, resolving issues promptly, ensuring post-purchase follow-ups, and facilitating new credit line applications.
*Diligently executed daily tasks, including merchandise display upkeep, merchandise transfers, meticulous inventory management, and proficient transaction processing.

02-2014/01-2019 Receptionist @ SPS Renovation and Repair

*Contributed to the preparation of construction estimates and handled invoicing tasks, ensuring accuracy and timeliness.
*Maintained efficient office operations by organizing essential materials and effectively scanning and recording company documents, including employee phone records, equipment inventory, and credit card transactions.
*Demonstrated strong organizational skills by scheduling appointments with potential clients to secure new projects, overseeing payroll processes, and preparing for quarterly and annual tax filings.
*Proficiently utilized Microsoft Excel, Word, and PowerPoint to support various administrative functions and enhance office productivity.

06-2015/01-2019 Sales Associate @ Citi Trends

*Delivered exceptional customer service through telephone interactions, ensuring customer satisfaction and positive relationships with associates.
*Built and nurtured a robust customer base, engaging with an average of 30 customers daily. This was achieved by offering tailored product advice, resolving concerns, conducting post-purchase follow-ups, and facilitating new layaway agreements.
*Efficiently executed daily department responsibilities, including stock replenishment, merchandise display design, pricing adjustments, merchandise transfers, meticulous inventory management, and seamless transaction processing.

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