Hello, I’m Anne Symonds, and I bring over 8 years of dedicated customer service experience to the table. With exceptional communication skills and a passion for problem-solving, I consistently ensure that every customer interaction ends positively. My adaptable nature, commitment to continuous learning for on the job knowledge, and a track record of consistently exceeding customer satisfaction metrics make me a reliable asset in delivering outstanding customer support.
Captain of the Color Guard, all four years marching band and winter guards
*Complied with operational procedures for vehicle storage and conducted routine vehicle maintenance in accordance with established standards.
*Assumed leadership of the front shop, effectively managing workflow and team priorities to meet and exceed operational objectives within set timelines.
*Demonstrated exceptional telephone etiquette, addressing customer and associate inquiries with a strong commitment to delivering high-quality service.
*Cultivated and maintained a loyal customer base by providing tailored product recommendations, resolving issues promptly, ensuring post-purchase follow-ups, and facilitating new credit line applications.
*Diligently executed daily tasks, including merchandise display upkeep, merchandise transfers, meticulous inventory management, and proficient transaction processing.
*Contributed to the preparation of construction estimates and handled invoicing tasks, ensuring accuracy and timeliness.
*Maintained efficient office operations by organizing essential materials and effectively scanning and recording company documents, including employee phone records, equipment inventory, and credit card transactions.
*Demonstrated strong organizational skills by scheduling appointments with potential clients to secure new projects, overseeing payroll processes, and preparing for quarterly and annual tax filings.
*Proficiently utilized Microsoft Excel, Word, and PowerPoint to support various administrative functions and enhance office productivity.
*Delivered exceptional customer service through telephone interactions, ensuring customer satisfaction and positive relationships with associates.
*Built and nurtured a robust customer base, engaging with an average of 30 customers daily. This was achieved by offering tailored product advice, resolving concerns, conducting post-purchase follow-ups, and facilitating new layaway agreements.
*Efficiently executed daily department responsibilities, including stock replenishment, merchandise display design, pricing adjustments, merchandise transfers, meticulous inventory management, and seamless transaction processing.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
