Customer Service Specialist

*Complied with operational procedures for vehicle storage and conducted routine vehicle maintenance in accordance with established standards.
*Assumed leadership of the front shop, effectively managing workflow and team priorities to meet and exceed operational objectives within set timelines.
*Demonstrated exceptional telephone etiquette, addressing customer and associate inquiries with a strong commitment to delivering high-quality service.
*Cultivated and maintained a loyal customer base by providing tailored product recommendations, resolving issues promptly, ensuring post-purchase follow-ups, and facilitating new credit line applications.
*Diligently executed daily tasks, including merchandise display upkeep, merchandise transfers, meticulous inventory management, and proficient transaction processing.

*Contributed to the preparation of construction estimates and handled invoicing tasks, ensuring accuracy and timeliness.
*Maintained efficient office operations by organizing essential materials and effectively scanning and recording company documents, including employee phone records, equipment inventory, and credit card transactions.
*Demonstrated strong organizational skills by scheduling appointments with potential clients to secure new projects, overseeing payroll processes, and preparing for quarterly and annual tax filings.
*Proficiently utilized Microsoft Excel, Word, and PowerPoint to support various administrative functions and enhance office productivity.

*Delivered exceptional customer service through telephone interactions, ensuring customer satisfaction and positive relationships with associates.
*Built and nurtured a robust customer base, engaging with an average of 30 customers daily. This was achieved by offering tailored product advice, resolving concerns, conducting post-purchase follow-ups, and facilitating new layaway agreements.
*Efficiently executed daily department responsibilities, including stock replenishment, merchandise display design, pricing adjustments, merchandise transfers, meticulous inventory management, and seamless transaction processing.

Captain of the Color Guard, all four years marching band and winter guards