Sr. Account Manager/ Customer Success

Acted as the primary point of contact for enterprise clients in the tech and marketing industry, focusing on increasing product usage, engagement, and contract extensions.
Conducted monthly client meetings to gather feedback, identify pain points, and understand business needs, resulting in a 200% product revenue growth, 100% client retention, and $14,000,000 in contract extensions.
Developed comprehensive enterprise customer account and product growth plans based on customer feedback and business needs, leading to 100% contract renewals and Preferred Partner status with key clients.
Run and collaborate with sales on SOW/contract negotiations for product and program offerings
Collaborated with internal teams (leadership, sales, operations, tech) to manage all marketing plans, product operational plans, and product enhancement, using the internal ticketing system and Asana.
Managed a team of 4 Account Managers, collaborated with leadership to create structures and best practices for product success, including playbooks, retrospectives, and strategic planning.

Managed enterprise accounts and led product management teams, overseeing team growth, onboarding, and strategic planning.
Played a pivotal role in product communication, creating customer-facing materials and enhancing the overall customer experience.
Drove end-to-end development by managing internal and client design and development teams, resulting in repeat business and a 96% customer satisfaction score.
Cultivated strong customer relationships through regular check-ins, data collection, solution architecting, and tailored solutions, leading to $9,000,000 in contract extensions and $4,000,000 in new business growth.
Collaborated with the executive team to develop company and team strategies, facilitating feedback and collaboration across departments.

Successfully drove $25,000,000 in account growth by strategically developing web and mobile app projects, coordinating with engineering and design teams.
Managed a team of designers and developers using Agile methodologies, ensuring effective communication, project updates, risk mitigation, and strategic planning.

Assisted small and mid-size businesses with startup needs, including LLC formation, contract negotiations, and risk mitigation