Community health worker
CPR
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Responded to customer inquiries via phone, email, and live chat, resolving issues in a timely and satisfactory manner.
– Assisted customers with product information, pricing, and order processing, ensuring a positive customer experience.
– Handled escalated customer complaints with empathy and problem-solving skills, striving for first-call resolution.
– Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.
– Updated customer information in the CRM system, accurately documenting interactions and resolutions.
– Contributed to team training programs, providing knowledge and guidance to new customer service representatives.
-Assisted customers with inquiries, product recommendations, and sales transactions, fostering positive relationships.
-Managed customer complaints and resolved issues, ensuring customer satisfaction and retention.
-Maintained accurate records of customer interactions and transactions in the POS system.
-Collaborated with the store team to create engaging visual displays and enhance the overall shopping experienc
Assisted customers with technical issues, troubleshooting software and hardware problems.
– Provided step-by-step instructions to customers, helping them resolve technical issues independently.
– Documented and escalated complex technical problems to the appropriate department for further investigation.
– Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
– Recognized for consistently meeting or exceeding monthly performance targets.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Hard-working Medicine major currently attending Miami Dade College. Where my enthusiasm and collaborative spirit will be engaged in my workplace.
