Customer Care

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Jan 2023 Customer service @ City of Houston

Responded to customer inquiries via phone, email, and live chat, resolving issues in a timely and satisfactory manner.
– Assisted customers with product information, pricing, and order processing, ensuring a positive customer experience.
– Handled escalated customer complaints with empathy and problem-solving skills, striving for first-call resolution.
– Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.
– Updated customer information in the CRM system, accurately documenting interactions and resolutions.
– Contributed to team training programs, providing knowledge and guidance to new customer service representatives.

Jan 2021 Customer service associate @ DB Schenker

​-Assisted customers with inquiries, product recommendations, and sales transactions, fostering positive relationships.
​-Managed customer complaints and resolved issues, ensuring customer satisfaction and retention.
​-Maintained accurate records of customer interactions and transactions in the POS system.
​-Collaborated with the store team to create engaging visual displays and enhance the overall shopping experienc

Jan 2019 Customer support representative @ Amazon

Assisted customers with technical issues, troubleshooting software and hardware problems.
– Provided step-by-step instructions to customers, helping them resolve technical issues independently.
– Documented and escalated complex technical problems to the appropriate department for further investigation.
– Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
– Recognized for consistently meeting or exceeding monthly performance targets.