It Support Technician

- Provided comprehensive technical support to 1,000+ members, improving member satisfaction by 10%.
- Developed end-user training strategies, set up corporate devices, and documented technical procedures.
- Troubleshot and resolved device issues, increasing customer satisfaction by 25%.
- Reduced ticket submissions, bugs, and escalated cases by 20% by identifying commonalities in JIRA systems.
- Onboarded customers and effectively communicated feedback to enhance product offerings.

- Led cross-functional meetings, managed budgets, and ensured project milestones were met on time.
- Managed a team of up to 8 engineers on acoustic module projects.
- Coordinated with vendors, mitigated risks, and maintained product life cycles.
- Procured materials from external vendors for quality testing and interfaced with stakeholders.

Trained and onboarded 75+ new technicians and managed service parts for repairs.
- Produced Today At Apple Sessions and increased attendance by 20% for music-related events.
- Managed ticket orders for management, talent, and external stakeholders.
- Developed strategies to improve repair quality, supported by a 98% repair accuracy rate.

- Managed backstage operations and schedules for a major music festival with 20,000+ attendees.
- Led retrospectives, created operational documentation, and reduced overhead costs by 5%.