It Support Technician

– Provided comprehensive technical support to 1,000+ members, improving member satisfaction by 10%.
– Developed end-user training strategies, set up corporate devices, and documented technical procedures.
– Troubleshot and resolved device issues, increasing customer satisfaction by 25%.
– Reduced ticket submissions, bugs, and escalated cases by 20% by identifying commonalities in JIRA systems.
– Onboarded customers and effectively communicated feedback to enhance product offerings.

– Led cross-functional meetings, managed budgets, and ensured project milestones were met on time.
– Managed a team of up to 8 engineers on acoustic module projects.
– Coordinated with vendors, mitigated risks, and maintained product life cycles.
– Procured materials from external vendors for quality testing and interfaced with stakeholders.

Trained and onboarded 75+ new technicians and managed service parts for repairs.
– Produced Today At Apple Sessions and increased attendance by 20% for music-related events.
– Managed ticket orders for management, talent, and external stakeholders.
– Developed strategies to improve repair quality, supported by a 98% repair accuracy rate.

– Managed backstage operations and schedules for a major music festival with 20,000+ attendees.
– Led retrospectives, created operational documentation, and reduced overhead costs by 5%.