I have over 20 years of customer service experience I have a passion for helping people and making sure their customer service experience is a great one.
● Monitor all social media platforms
● Create content each day
● Take photos at each garden of volunteers and guests working in the garden
● Create events in Facebook, Instagram, Tik Tok
● Create flyers for each event and post to all social media platforms
● Gain more followers by boosting ads and keeping audience engaged
● Manage volunteer efforts for garden visits on a daily/weekly/monthly basis
Study for Securities Industry Essentials (SIE), Series 7 and Series 24 before
training for position.
● Process incoming tickets from clients to setup company IDs
● Answer incoming calls to provide information on system outages
● Create tickets for issues that need to be further researched
● Prep and balance loans daily
● Review emails and follow up with branches
● Create letters to send to customers regarding their loans in Microsoft Word
● Set up Employee Modifications and Fresh Start Loans
● Process mortgage and loan payments
● Effectively manage your inbound call volume to meet department service
level requirements
● Review Customer account information to ensure accuracy of their information and to reduce risk to both the Customer and the Bank
● Resolve any Customer issues identified during your call, ensuring the
resolution is one which benefits both the Customer and the Bank wherever
possible
● Enhance the customer service experience by offering products and services to assist your customers in reaching their financial dreams.
● Consistently provide outstanding customer service by meeting/exceeding the needs of the customer and achieving the defined quality metrics
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
