I have over 20 years of customer service experience I have a passion for helping people and making sure their customer service experience is a great one.
β Monitor all social media platforms
β Create content each day
β Take photos at each garden of volunteers and guests working in the garden
β Create events in Facebook, Instagram, Tik Tok
β Create flyers for each event and post to all social media platforms
β Gain more followers by boosting ads and keeping audience engaged
β Manage volunteer efforts for garden visits on a daily/weekly/monthly basis
Study for Securities Industry Essentials (SIE), Series 7 and Series 24 before
training for position.
β Process incoming tickets from clients to setup company IDs
β Answer incoming calls to provide information on system outages
β Create tickets for issues that need to be further researched
β Prep and balance loans daily
β Review emails and follow up with branches
β Create letters to send to customers regarding their loans in Microsoft Word
β Set up Employee Modifications and Fresh Start Loans
β Process mortgage and loan payments
β Effectively manage your inbound call volume to meet department service
level requirements
β Review Customer account information to ensure accuracy of their information and to reduce risk to both the Customer and the Bank
β Resolve any Customer issues identified during your call, ensuring the
resolution is one which benefits both the Customer and the Bank wherever
possible
β Enhance the customer service experience by offering products and services to assist your customers in reaching their financial dreams.
β Consistently provide outstanding customer service by meeting/exceeding the needs of the customer and achieving the defined quality metrics
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