Customer Service Representative

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
Available for Hire
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About me

I have over 20 years of customer service experience I have a passion for helping people and making sure their customer service experience is a great one.

Professional area


01/2017 - 05/2020 Bachelors Degree @ Purdue University Global
03/2008 - 11/2009 Associates Degree @ Milwaukee Career College


10/2022 - Present Social Media Manager @ TigerMountain Foundation

● Monitor all social media platforms
● Create content each day
● Take photos at each garden of volunteers and guests working in the garden
● Create events in Facebook, Instagram, Tik Tok
● Create flyers for each event and post to all social media platforms
● Gain more followers by boosting ads and keeping audience engaged
● Manage volunteer efforts for garden visits on a daily/weekly/monthly basis

06/2022 - 01/2023 Centralized Supervision Specialist @ Northwestern Mutual

Study for Securities Industry Essentials (SIE), Series 7 and Series 24 before
training for position.

01/2019 - 05/2022 Technology Services – Production Support @ Fidelity Information Services (FIS)

● Process incoming tickets from clients to setup company IDs
● Answer incoming calls to provide information on system outages
● Create tickets for issues that need to be further researched

09/2015 - 07/2018 Cash Administration @ Guaranty Bank

● Prep and balance loans daily
● Review emails and follow up with branches
● Create letters to send to customers regarding their loans in Microsoft Word
● Set up Employee Modifications and Fresh Start Loans
● Process mortgage and loan payments

11/2011 - 09/2015 Customer Service Representative (Call Center) @ Guaranty Bank

● Effectively manage your inbound call volume to meet department service
level requirements
● Review Customer account information to ensure accuracy of their information and to reduce risk to both the Customer and the Bank
● Resolve any Customer issues identified during your call, ensuring the
resolution is one which benefits both the Customer and the Bank wherever
● Enhance the customer service experience by offering products and services to assist your customers in reaching their financial dreams.
● Consistently provide outstanding customer service by meeting/exceeding the needs of the customer and achieving the defined quality metrics

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