Automation Field Service Engineer Manager

Implemented Automation projects in a highly regulated environment (GMP, GAMP, FDA, Annex1) for automated monitoring/control systems.
● Utilized process diagrams, SCADA block diagrams, and control schematics for implementation.
● Wrote validation documents (Design Specification, P&ID, Installation Qualification and Operation
Qualification) for customers before on site execution.
● Provided knowledge transfer and training to less experienced team members and customers.

● Acted as liaison between Field Service, Tech Support, R&D and other internal departments to advocate for the customer and resolve field support related issues.
● Developed the training program for the Chromium Connect Hamilton Nimbus OEM product.
● Responsible for interviewing, hiring, and training prospective new hires as well as retaining existing talent.
● Designed and implemented an in-house Quality release program for our Chromium Connect product, in direct response to issues seen in the field.

● Schedule and lead system installations, qualifications, and customer training sessions for the Endosafe Nexus, a Hamilton OEM Automated system.
● Lead development of projects to support ongoing product and process development, including creating the standard operating procedures pertaining to all aspects of service and troubleshooting for Hamilton OEM system and other instruments.
● Provide escalated technical support and training for Charles River Laboratories’ product line of endotoxin,
rapid bioburden, and microbial detection products and services. Support includes answering emails, phone calls, remote computer sessions and on-site visits. All activities are tracked and reported in a CRM (Salesforce).
● Lead bi-annual training sessions at division headquarters for 3-6 technicians at a time on the Hamilton OEM robotic system. Sessions are conducted both remote and in person, as needed.