Customer Service

Rate, USD
$20 / hour
Work schedule
Full Time, Part Time,
Language skills
English
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About me

I offer great communication and customer service skills. I’m reliable and dedicated when working alone or as part of team. I am hardworking and am always ready for challenging assignments. Very reliable in completing quality work and exceeding expectations. I’m a motivated individual with a willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, and has social media knowledge. I’m dependable and I pay close attention to detail and I have a proactive mindset.

I’m known to seek out opportunities to improve processes. Very hardworking and excels at multitasking in fast-paced environments. I’m a highly-motivated employee/ upcoming freelancer with the desire to take on new challenges. I have always had a strong work ethic, adaptability and exceptional interpersonal skills. I adapt at working effectively unsupervised and quickly mastering new skills. I’m a hardworking person with customer service, multitasking and time management abilities and am devoted to giving every customer a positive and memorable experience.




Education

2009/2012 High School Diploma @ Leon High School
2013/2014 High School Diploma @ Tallahassee Community College

Experience

Currently working Customer Service Representative @ Nordstrom

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner

8-21/-3/23 Customer Service Analyst @ Pratt Industries

Help suppliers to maintain inventory and work through issues with production like quality, & make sure there’s on time delivery.
• Enter orders accurately, data entry
• Maintain data in multiple computer systems(ABB: paper industry system to make sure the production plans/data are correct and avoid under or over producing.)
• Correspond with internal customers daily to ensure inventory outages are kept to an absolute minimum.
Comply with company policies and procedures

9/22-2/23 Machine Operator @ Pratt Industries

Assisting co-workers with setting up and maintaining production of paper making equipment.
Read orders properly, ensure all materials are available, ensure proper set-up of equipment, and prevent machine maintenance while following all safe work practices.
• Monitor machines, equipment
• Housekeeping: washing up, raking up paper, shoveling debris
Produce a quality paper with little down time and waste

7/17-8/18 Front Desk Receptionist @ Dekalb Animal Services

Assisted customers with setting appointments,
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Answered constant flow of customer calls with minimal wait times. Managed over 50 calls daily
• Filing documents
• Inbound/Outbound calls
Transfer calls to particular departments/administration
Respond to emails and voicemails in a timely fashion


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