Client Executive

Rate, USD
$30 / hour
Work schedule
Full Time,
Language skills
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About me

Experienced Client Relationship Manager with a strong track record of cultivating client connections and trust in assigned regions. Proficient in leveraging extensive knowledge of client needs to drive revenue growth and renewal rates. Adept at maintaining client relationships, navigating complex sales processes, and exceeding sales targets. Committed to ensuring client satisfaction and delivering value throughout the renewal phase, while also skillfully managing territories and identifying sales opportunities. Known for exceptional interpersonal skills and building positive relationships with clients, team members, and decision makers, resulting in a proven track record of revenue growth and expanded customer accounts. Possesses a comprehensive understanding of technological specifications and procedures.


2005-2009 B.S, Business Management @ Kaplan University


01-2016 / 07/2022 Sr. Business Consultant @ First Data

Developed strategic recommendations and innovative solutions to
enhance the overall profitability and success of First Data.
● Surpassed the gross profit target for 2020-2021 by an impressive 150%,
showcasing exceptional performance.
● Proactively engaged with both existing clients and new prospects,
effectively promoting and selling the Clover platform. This initiative
resulted in notable revenue growth and an expanded customer base.
● Executed 50 to 70 daily cold calls, targeting merchants and identifying
potential new consumers, thereby broadening outreach efforts.
● Provided dedicated assistance to customers, aiding them in maximizing
the value of their Clover products. Served as an expert guide,
establishing trust and aiding in goal achievement.
● Demonstrated expertise in closing opportunities within established
accounts, while concurrently driving new account acquisitions.
● Effectively managed a substantial number of accounts and sales,
displaying efficient organization, prudent prioritization, and an
unwavering commitment to exceptional customer service.
● Successfully overseen the merchant portfolio of small and
medium-sized enterprises, ensuring their needs are met and solutions
are tailored effectively.
● Offered cutting-edge cloud-based and tablet-based solutions, enabling
and supporting business growth in line with modern demands.

01-2014 / 01-2016 Scrum Master @ HPI

Led and guided an 8-member Scrum team in optimizing a complex
compliance project through streamlined Agile methodologies.
● Orchestrated the team’s planning and tracking processes, while
imparting Agile principles through coaching.
● Initiated and facilitated 18 Scrum of Scrum calls, fostering collaboration
and communication across multiple Technology teams.
● Managed the Scrum framework encompassing sprint planning, backlog
grooming, daily scrums, sprint reviews, and retrospectives.
● Mentored teams in Agile practices and delivered essential training to
instill a positive Agile mindset.
● Collaborated extensively with product owners, team members,
technologists, and fellow Scrum masters to define solutions and propel
project advancement.
● Led sprint reviews and planning meetings, cultivating full team
participation and dedication.
● Utilized JIRA for Agile Scrum and Agile Kanban, effectively tracking
and managing team activities.
● Implemented Agile best practices, including continuous integration,
code/design reviews, transparency, accountability, Jira tracking,
product visioning, self-management, empowerment, and role training.

01-2013 / 01-2014 Sr. Account Manager @ Sage Payments

● Effectively managed a portfolio of high-value key accounts, consistently
outperforming annual revenue targets by an average of 25%.
● Cultivated and nurtured strategic relationships with C-suite executives,
leading to elevated client loyalty and a retention rate of 90%.
● Spearheaded cross-functional teams to seamlessly implement intricate
solutions, yielding a notable 15% boost in customer satisfaction and
overall project success.
● Collaborated closely with clients to identify business obstacles and
introduced innovative solutions, resulting in a substantial 20%
expansion of service offerings within existing accounts.
● Conducted regular and comprehensive business reviews with clients,
evaluating performance, uncovering opportunities, and aligning
solutions with evolving needs which led to a 30% increase in upsells.
● Leveraged data-driven insights to fine-tune account strategies, resulting
in a 10% reduction in churn and an increased client lifetime value.
● Assumed a mentoring and training role for junior account managers,
actively fostering their professional growth and making a meaningful
contribution to the overall success of the team.

01-09 / 01-2013 Client Executive @ Verizon

● Consistently exceeded sales targets, achieving a 20% increase in
revenue through strategic client acquisition and relationship
● Demonstrated expertise in consultative selling, employing tailored
solutions to address client needs and drive business growth
● Collaborated cross-functionally to deliver engaging product
presentations and demonstrations, resulting in a 15% increase in
customer engagement and sales conversion rates
● Developed and executed effective prospecting strategies, expanding the
client base by 30% and enhancing market penetration
● Utilized CRM software to track leads, manage sales pipeline, and
maintain accurate records, streamlining workflows and optimizing
sales processes
● Fostered strong client relationships through exceptional communication
skills and responsive customer support, leading to the improvement in
customer retention
● Contributed to the development of sales training programs, coaching
team members on successful sales techniques and product knowledge
● Adapted quickly to industry trends and changes, consistently staying
ahead of competitors and positioning products as cutting-edge
● Collaborated with marketing teams to create targeted campaigns,
resulting in a 10% increase in inbound leads and improved brand

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