Development And Customer Support
- Location
- Canada
- Rate, USD
- $20 / hour
- Work schedule
- Contract, Full Time, Part Time,
- Links
- —
- Language skills
- Dutch, English
- Available for Hire
- Yes
About me
Able to resolve client concerns in a friendly and discerning manner. Able to adjust team dynamics and grow with the changes that may arise from time to time. Quick on my feet and eager to learn new ways to help the team.
Professional area
Education
- 2021-2023 Bachelor of Arts with Honours @ York University
Experience
- 2020-Present Writer @ Knopf/Random House Canada
I’m under contract to produce two books, one is nonfiction while the other is a novel.
- 09/2019-11/2020 Development Assistant @ Gilda's Club of Greater Toronto
Assist the manager in fundraising efforts such as grant applications to foundations, gala preparation, marathons, and donor engagement.
- 2017-2019 Writer @ University of Regina Press
I produced a work of nonfiction.
- 2015-2016 Customer Service Rep. @ Bernstein Diet and Health
Worked in the call centre and answered inquiries from prospective clients regarding the diet plans. We also addressed concerns from existing clients about service at the clinics.
- 2008-2014 Various @ Metrolinx (formerly GO Transit)
Worked as an agent in the call centre and answered questions about the schedule and delays of our service. I also worked in the complaints department and resolved issues for riders. I completed my tenure there working at the control centre which allowed me to transmit information to the riding public regarding delays, detours and upcoming service adjustments.
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