IT Project Manager
- Location
- Spain
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am an experienced IT Project Manager with a strong background in IT support, cloud infrastructure, and customer experience projects. Over the years, I have developed expertise in managing global IT projects using Agile methodologies such as Scrum and Kanban. I have successfully led implementations of customer experience measurement tools and coordinated international teams to ensure smooth project rollouts.
My professional journey began with bilingual IT support roles, where I provided remote and on-site assistance to users across multiple countries. This experience helped me build strong problem-solving skills and the ability to manage critical incidents effectively. I am proficient in various IT tools and platforms including ServiceNow, JIRA, Confluence, and Microsoft Azure.
I have hands-on experience managing cloud infrastructure, Windows servers, Office 365, and backup solutions. Additionally, I am familiar with clinical software such as Oracle Clinical and SAS Visual Analytics. My technical skills are complemented by my ability to communicate fluently in both English and Spanish, enabling me to support international teams and clients.
Throughout my career, I have been responsible for organizing project kick-offs, preparing documentation, managing online survey tools, and maintaining positive relationships with stakeholders. I am committed to continuous process improvement and optimization following project implementations.
I hold a secondary education diploma with a focus on social sciences and have completed complementary courses in cloud computing, web development, and digital marketing. I am a motivated professional with a valid driving license and own vehicle, ready to contribute effectively to IT project management roles.
Professional area
Education
The user has not yet completed this section
Experience
- Jun 2023 – June 2025 IT Project Manager @ The Adecco Group
Leading Global Customer Experience NPS IT project (Scrum, Agile, Kanban).
- Mar 2018 – Jun 2023 IT Solution Specialist @ The Adecco Group
Project Management using Confluence, JIRA, ServiceNow. NPS Qualtrics Specialist. International support. Organized implementation kick-offs, prepared documentation, managed online survey tool accounts, monitored implementation timelines, coordinated updates and plans, maintained relationships with country representatives, process improvement and optimization.
- Jun 2018 – Apr 2019 Helpdesk / Remote Support @ Grupo ICA
Bilingual (English/Spanish) support for users in INDRA. Remote support and incident resolution. Documentation and self-service support document generation.
- Apr 2018 – Jan 2019 Cloud & Infrastructure Administrator @ Pivotal
Microsoft Azure management (including billing). Website management. Windows Server 2012/2012 R2 systems. Office 365 management (including billing). Remote support for DirectAccess and VPN FortiClient 5.4. Backup & Cloud Backup (Symantec Backup Exec and Avepoint Online Services). Documentation and self-service support document generation. Remote support via phone and tools like TeamViewer, Remote Desktop, Skype for Business. Managed Oracle Clinical, SAS CDI, SAS Visual Analytics, Argus Developer.
- Sep 2017 – Nov 2017 Helpdesk / Remote Support @ T-Systems International GmbH
Bilingual (English/Spanish) support for users in Iberdrola. Remote support and incident resolution.
- Sep 2016 – Apr 2018 Deskside Support Engineer @ HP
Level 2 technician providing support to customer users, desktop management, general system and mobile support. Managed tickets using ServiceNow. Supported Spanish and English speaking countries.
- Oct 2013 – Sep 2016 IT Support @ Indra
Bilingual support (English-Spanish) to 73 companies 24×7. Coordinated resolution of critical incidents. Managed products like Apache, JBoss, Weblogic, ISS, BladeLogic, CRM. Performed backups and restores (Veritas, Data Protector). Managed Wintel (Windows 2003, 2008, 2012), Active Directory, Exchange, permissions. Managed UNIX systems (Solaris, Linux, AIX). Managed networks and communications including firewall and VPN. Used ticketing tools Remedy, ServiceNow, JIRA. Used monitoring tools OVO and BPPM. Managed Oracle and SQL databases. Monitored HP OVO Java Console. Managed incident tools GSN and SUSY. Automated jobs with BladeLogic. Managed SAP users and processes (MM, FI, BASIS, BW, CO). Provided remote and face-to-face microinformatics support.
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