Customer Service Representative
- Location
- United States
- Rate, USD
- $17 / hour
- Work schedule
- Contract, Full Time, Internship, Part Time, Temporary,
- Language skills
- English
- Available for Hire
- Yes
About me
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in customer service and support of desktop applications.
Professional area
Skills
Active ListeningAdaptabilityChat and Email SupportCommunication skillsComputer literacyConfidenceCritical ThinkingCustomer ServiceEmailExcellent Communication skillsFast learnerFlexibleHardworkingMicrosoft 365Microsoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMobile TestingOrganizational SkillsPhone EtiquetteProblem SolvingReliableReportingSalesforceSlackTeam PlayerTechnical SupportTroubleshootingZoom
Education
- 2014-2018 Diploma @ Mount Tahoma High School
Experience
- 07/2022-12/2022 Remote Technical Support Specialist @ Asset Panda
We would use Salesforce to receive emails and chats to answer any questions and
concerns the customer had
Identified and resolved issues to maintain connectivity and minimize downtime.
Responded to user inquiries about hardware and software, explaining features and
resolving questions.
Monitored and troubleshot IT infrastructure for operating issues, identifying failures
and degradation.- 05/2021-09/2022 Personal Shopper/Customer Service @ Instacart and Doordash
• Satisfied customers with quick, accurate service under tight deadlines.
• Listened to customer needs to identify and recommend best products and services.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Shopped at customer’s chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.- 08/2018-08/2020 Grocery/Customer Service @ Walmart
Assisted customers in finding items in the store.
• Stocked shelves with products and ensured proper product placement.
• Conducted inventory checks to ensure product availability for customers.
• Processed customer payments using cash registers and POS systems.
• Cleaned and maintained aisles, displays, and counters throughout the store
• Built relationships with customers by providing helpful advice about products and services offered at the store.
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