Operations Manager, Customer Care, Admin

Accountable for executing all daily operational tasks and activities
accurately.
• Effective, efficient execution of delivery routes to support a great
customer experience while maintaining cost effectiveness.
• Work closely with warehouse manager and team to successfully
process and load daily deliveries.
• Engage in daily/weekly activities focused on training and the
development of business operations.
• Manage inventory process both inbound and outbound.
• Executes and supports the rotational monthly schedule in working
extended daily shifts, evenings when needed to support branch
operation.
• Process daily cash and check deposits

Scheduling
• Review and calculate square feet for all countertop template layout to
support material handler and fabricator staff in selecting sufficient
material as needed.
• Transfer Sales Order/Invoice data from hard copy to a digital database.
• Maintain an organized file system
• Resident expert/consultant to colleagues for reviewing data and
checking template layout calculations

Drive customer satisfaction by providing superior customer service and
focusing on quality in the production process.
• Use printers and finishing equipment (cutting, binding and laminating
machines) to produce high quality print and marketing materials
• Connect with customers and build relationships.
• Provides a space for regular communication, problem solving.

Providing the appropriate tools and resources to produce quality work
• Supervise, motivate, and maintain a positive environment.
• Evaluate employee’s performance.
• Assist in training of new Team Members