Customer Service

– Effectively managed high level of inbound calls and texts
– Accurately maintained patient data in EMR Systems
– Verified insurances and submitted insurance claims
– Completed quarterly HIPAA trainings
– Engaged in high quality customer service and patient care
– Helped office to adopt Google Suite and updated office forms and documents
– Maintained patient schedule and made specialist referral appointments
– Managed social media on Facebook to keep customers informed of hours and any changes to all offices
– Accurately ordered glasses and contact lenses
– Process patient and insurance payments and bills

– Effectively managed inbound calls
– Verified insurances and submitted insurance claims
– Ran and maintained optical lab and equipment
– Engaged in high quality customer service and patient care
– Created insurance how-to guides for the office
– Managed and trained staff, introducing them to the optical field
– Processed patient and insurance payments and bills
– Completed insurance and patient account audits
– Billing and collections for insurances and patients
– Daily fund reconciliation reports for bookkeeping
– Maintain patient records room and chart filing
– Maintain patient schedule and patient recalls
– Complete patient preliminary exam testing
– Manage social media on Facebook for outreach and notifications of office changes and hours

– Manage and train staff to industry standard
– Accurately complete open and closing cash reconciliation
– Maintain Inventory Management
– Uphold Loss Prevention standards
– Meet District Sales Goals
– Regional Leader in Warranty Sales
– Maintain store to corporate plan-o-gram specifications

– Designs textiles for printing with dropshipping partners
– Manages Etsy store and Shopify website to worldwide audience
– Performs social media management and email marketing
– Etsy Star Seller Awards for customer service and high reviews
– Completes bookkeeping and tax preparation
– Manages Influencer marketing and promotions
– Constantly learning about all things entrepreneurial
– Engages in SEO and web store best practices
– Maintains highly regarded customer service quality
– Maintains relationships with several dropshipping companies