Well I am currently at American Airlines working as Inflight Administration Representative working in the short-term leaves department that processes FMLA. Everything that I do is in conjunction with my punctuality, attitude, and readiness to excel. Prior to this position I have worked in direct customer service jobs at several retail facilities. All of that is what brought me here to applying for this position.
• Diligently addressed and resolved inquiries from employees and supervisors regarding leave policies, procedures, and documentation requirements.
• Evidenced exceptional performance through meticulous and punctual documentation during 1,500 on-call interactions involving both clients and personnel across diverse departments.
• Demonstrated adeptness by efficiently conveying solutions in adherence to established policies and procedures, effectively handling more than 500 customer interactions within a span of a month.
• Managed the processing and oversight of leave of absence requests, including FMLA and ADA inquiries, ensuring compliance with relevant laws and company policies.
• Successfully managed all inbound support channels, including calls and chats, serving as the primary point of contact for addressing technical issues and fulfilling requests from clients and customers. I actively engaged in providing comprehensive assistance across a range of areas.
• Assisted with data entry reports and offering end-user desktop and service desk support. This encompassed a broad scope of tasks such as hardware and software troubleshooting, installation, operational maintenance, and repairs for equipment including printers, scanners, multifunction devices, and more.
• Assessed the impact and urgency of each customer request, enabling the prompt implementation of suitable solutions. This approach ensured that customer issues were addressed effectively and in a timely manner.