Inflight Administration Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Well I am currently at American Airlines working as Inflight Administration Representative working in the short-term leaves department that processes FMLA. Everything that I do is in conjunction with my punctuality, attitude, and readiness to excel. Prior to this position I have worked in direct customer service jobs at several retail facilities. All of that is what brought me here to applying for this position.
Professional area
Skills
Account ManagementAdministrative AssistantAmazonAnalytical SkillsBenefits AdministrationClient Relationship ManagementCommunication skillsCompassionateCompensation and BenefitsComputer SkillsConflict ResolutionCustomer RelationshipEmployee RelationsExcellent Communication skillsHRISLeave ManagementMicrosoft OfficeOffice AdministrationSlackSpreadsheetTeam LeadershipTeamworkZendeskZoom
Education
- 09/2004 - 06/2008 Business Administration @ CUNY Queens College
Experience
- 01/2018 Inflight Administration Representative @ American Airlines
• Diligently addressed and resolved inquiries from employees and supervisors regarding leave policies, procedures, and documentation requirements.
• Evidenced exceptional performance through meticulous and punctual documentation during 1,500 on-call interactions involving both clients and personnel across diverse departments.
• Demonstrated adeptness by efficiently conveying solutions in adherence to established policies and procedures, effectively handling more than 500 customer interactions within a span of a month.
• Managed the processing and oversight of leave of absence requests, including FMLA and ADA inquiries, ensuring compliance with relevant laws and company policies.- 06/2015 - 12/2017 Technical Customer Success Specialist @ Jetblue Airways
• Successfully managed all inbound support channels, including calls and chats, serving as the primary point of contact for addressing technical issues and fulfilling requests from clients and customers. I actively engaged in providing comprehensive assistance across a range of areas.
• Assisted with data entry reports and offering end-user desktop and service desk support. This encompassed a broad scope of tasks such as hardware and software troubleshooting, installation, operational maintenance, and repairs for equipment including printers, scanners, multifunction devices, and more.
• Assessed the impact and urgency of each customer request, enabling the prompt implementation of suitable solutions. This approach ensured that customer issues were addressed effectively and in a timely manner.
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