Virtual Assistant

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I have a predominantly mental health background, that ranges from management, billing, training, account management, advocacy, and administrative work. I also have a background in sales, customer service, and marketing.




Education

December 2020 Masters Degree Criminal Degree @ Southern New Hampshire University
May 2019 Bachelors Psychology @ Kean University
May 2012 A.A. Liberal Arts @ Raritan Valley Community College

Experience

October 2019 Investigator @ The State of NJ Office of the Public Defender

· Assisting Attorneys gather information regarding the clients/patient’s cases for court hearings via hospital documentation
· Traveling to Nine Psychiatric hospitals in the Northern Region of NJ to meet with clients/patients, interview them, discuss their treatment with hospital clinicians and review their medical charts
· Create and document reports of client/patient findings within discovery, progress, treatment, discharge and abuse or neglect on the unit if applicable. Provide completed reports to attorneys to utilize in court hearings
· Report abuse and neglect observed in the assigned psychiatric hospitals
· Contact client/patient caregivers or designated persons to obtain collateral information
· Conducting guardianship interviews with clients/patients who require appointed representation, creating reports and submitting to assigned attorneys

January 2023- August 2023 Account Associate @ Healing Grounds Wellness Center

• Verify behavioral health insurance benefits
• Bill insurances and credit cards daily for mental health services provided
• Utilize finance and electronic health record software
• Run/audit reports regularly to ensure all billing was processed accurate, timely, and in compliance
• Communicate with clients regarding insurance and/or unpaid balances
• Reconcile accounts in electronic health records
• Send superbills/bills electronically to insurances companies and clients
• Miscellaneous administrative activities

March 2020-July 2022 Membership Advisor @ Orangetheory Fitness

• Selling company memberships, promotions, and retail to prospects/leads
• Assisting existing members with concerns or issues with their accounts
• Answering studio emails and incoming calls
• Data entry and documentation via contact logs with member interactions
• Outbound calls to leads/prospects to offer introduction classes
• Cleaning the studio to meet requirements of COVID-19 requirements
• Processing membership cancellations and freezes
• Assuring the safety of members while in studio
• Assisting coaches with technical issues while classes are running
• Attending frequent staff meetings

February 2016-October 2019 Admissions Liaison @ Penn Medicine Princeton House Behavioral Health

· Complete the registration/intake process with potential patients during evaluations daily
· Manage projects and assign registrations to admissions team
· Collect patient copayments
· File and scan registration documents into companywide software’s
· Complete the site wide daily schedule and add adjustments/updates as needed
· Attend monthly/weekly meetings
· Monitor insurance for incoming patients to ensure accuracy
· Take on the role as the Office Managers back up

February 2012-February 2016 Residential Manager @ Capitol Care Comprehensive Behavioral Health

Oversaw daily operations of a group home and a staff of 7 employees
· Established staff schedules to meet the needs of the group home as well as completed payroll weekly
· Charted, tracked and recorded individuals progress with goals, appointments and health related issues, treatment and service plans.
· Recruited, hired, trained and coached on average 4-6 new employees per year
· Consistently complied with applicable laws and regulations and ensured the facility adhered to the Medicare and Medicaid standards


Recommend this talent

Recommend this specialist