Virtual Assistant

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I have a predominantly mental health background, that ranges from management, billing, training, account management, advocacy, and administrative work. I also have a background in sales, customer service, and marketing.


December 2020 Masters Degree Criminal Degree @ Southern New Hampshire University
May 2019 Bachelors Psychology @ Kean University
May 2012 A.A. Liberal Arts @ Raritan Valley Community College


October 2019 Investigator @ The State of NJ Office of the Public Defender

· Assisting Attorneys gather information regarding the clients/patient’s cases for court hearings via hospital documentation
· Traveling to Nine Psychiatric hospitals in the Northern Region of NJ to meet with clients/patients, interview them, discuss their treatment with hospital clinicians and review their medical charts
· Create and document reports of client/patient findings within discovery, progress, treatment, discharge and abuse or neglect on the unit if applicable. Provide completed reports to attorneys to utilize in court hearings
· Report abuse and neglect observed in the assigned psychiatric hospitals
· Contact client/patient caregivers or designated persons to obtain collateral information
· Conducting guardianship interviews with clients/patients who require appointed representation, creating reports and submitting to assigned attorneys

January 2023- August 2023 Account Associate @ Healing Grounds Wellness Center

• Verify behavioral health insurance benefits
• Bill insurances and credit cards daily for mental health services provided
• Utilize finance and electronic health record software
• Run/audit reports regularly to ensure all billing was processed accurate, timely, and in compliance
• Communicate with clients regarding insurance and/or unpaid balances
• Reconcile accounts in electronic health records
• Send superbills/bills electronically to insurances companies and clients
• Miscellaneous administrative activities

March 2020-July 2022 Membership Advisor @ Orangetheory Fitness

• Selling company memberships, promotions, and retail to prospects/leads
• Assisting existing members with concerns or issues with their accounts
• Answering studio emails and incoming calls
• Data entry and documentation via contact logs with member interactions
• Outbound calls to leads/prospects to offer introduction classes
• Cleaning the studio to meet requirements of COVID-19 requirements
• Processing membership cancellations and freezes
• Assuring the safety of members while in studio
• Assisting coaches with technical issues while classes are running
• Attending frequent staff meetings

February 2016-October 2019 Admissions Liaison @ Penn Medicine Princeton House Behavioral Health

· Complete the registration/intake process with potential patients during evaluations daily
· Manage projects and assign registrations to admissions team
· Collect patient copayments
· File and scan registration documents into companywide software’s
· Complete the site wide daily schedule and add adjustments/updates as needed
· Attend monthly/weekly meetings
· Monitor insurance for incoming patients to ensure accuracy
· Take on the role as the Office Managers back up

February 2012-February 2016 Residential Manager @ Capitol Care Comprehensive Behavioral Health

Oversaw daily operations of a group home and a staff of 7 employees
· Established staff schedules to meet the needs of the group home as well as completed payroll weekly
· Charted, tracked and recorded individuals progress with goals, appointments and health related issues, treatment and service plans.
· Recruited, hired, trained and coached on average 4-6 new employees per year
· Consistently complied with applicable laws and regulations and ensured the facility adhered to the Medicare and Medicaid standards

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