Technical Project Analyst

· Confer with personnel of organizational units to analyze, configure, test and implement ERM
system solutions using workflows, forms, and repository buildouts to improve
departmental/divisional efficiency
· Organizer of upgrades, including migrations of system and renewal of licenses while
supporting and maintaining functionality of both environments

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· Plan and prepare technical reports, memoranda, and instructional manuals as documentation
of program/division development
· Responsible for requirements gathering, analysis, design, implementation, validation, and
maintenance of ad-hoc and scheduled reports focused on understanding core business
operations.
· Troubleshoot and resolve system related problems; coordinate with relevant System
Administrators and/or third-party vendors regarding user support and problem resolution.
· Review RFP’s to determine optimal external partner to take on system process projects.

Provided exceptional customer service and solutions to students and internal stakeholders in a
timely manner while ensuring issues were resolved efficiently.
· Served as lead support analyst on project for college-wide implemented document repository
system.
· Served as lead technical analyst for implementation of campus-wide point-of-sale (POS)
system.
· Gathered the business’ required conditions and capabilities, documenting in a consistent,
complete and useful way or the team that would eventually design and deliver the solution.
· Analyzed processes and systems, and produced business process, data, and workflow
models/diagrams to improve efficiency or include additional capability.
· Performed and coordinated day-to-day activities required for the proper functioning of
assigned business critical applications.
· Provided awareness training and ongoing documentation of new and existing tools.

· Monitored and troubleshot one of the largest metro ethernet fiber networks in the Greater
Houston area including layer 2 and layer 3 issues with government, education, oil and gas,
and carrier clients.
· Coordinated maintenance with field personnel and operations management to ensure
successful repair or upgrade of fiber/device in timely manner.
· Researched complex customer issues and provided quick, thorough resolutions to internal
support and external business contacts.
· Performed overnight routine alarm monitoring and operational activities to reduce and/or
eliminate any operational hitch to customers.