Dedicated and results-oriented Healthcare Operations Manager with 8 years of experience in managing healthcare facilities and optimizing operations. Proficient in medical terminology and ICD-10 coding, with a Bachelor of Science degree in Healthcare Administration. Demonstrated expertise in implementing efficient processes, reducing costs, and improving patient care. Committed to maintaining the highest standards of quality and compliance. I am seeking a challenging opportunity to leverage my skills and contribute to the success of a reputable healthcare organization.
Graduated with Bachelors of Science in Healthcare Administration
Managing and coordinating the physicians scheduling and activities within an outpatient podiatry practice. Ensuring that all patient appointments, staff shifts, and operational activities are efficiently organized to meet the facility’s needs. Collaborating closely with clinical and administrative teams to optimize resource allocation and maintain a smooth workflow. Duties include scheduling appointments, patient communications, resource allocation, EHR chart documenting (Meditech), quality assurance and HIPAA compliance protocols.
Responsible for overseeing the daily operations of the healthcare call center, ensuring the delivery of exceptional customer service and efficient handling of patient inquiries, appointment scheduling, and other related tasks. This role involves managing a team of call center agents, optimizing processes, and maintaining high-quality standards to achieve organizational goals and enhance the patient experience.
Responsible for supporting the development and implementation of loss prevention strategies and initiatives within a retail environment. This role involved working closely with store management, staff, and corporate teams to prevent theft, minimize shrinkage, and maintain a secure shopping environment. I managed and maintained the alarm system and security camera for all 511 locations from the corporate office. Another key role in this position was safeguarding the store’s assets and ensuring a positive shopping experience for customers.
As a loan officer I played a pivotal role in the financial industry by assisting individuals in obtaining loans for various purposes, such as purchasing vehicles, debt consolidation or personal small loans. I would evaluate applicants’ financial situations, assess creditworthiness, and recommend suitable loan products based on this evaluation. I then guided clients through the loan application process, ensure compliance with lending regulations, and strive to meet borrowers’ financial needs.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
In my first 3 months at Dupont Practice Management, I developed a system to take insurance claims rejections down from 151 to less than 15. This was sustainable and rejection numbers remain below 15 currently.
