My previous experience and current role as a Team Lead has given me a solid understanding and working knowledge of the healthcare industry. I am a self- starter and learn new processes quickly. I like to face new challenges and will bring a hardworking and service β focused attitude.
SKILLS & ABILITIES
β’ Medical terminology β
β’ Medical records management, ROI, PHI
β’ Strong autonomy, decision-making, problem solving
β’ Administrative, communication & time management skills
β’ Proficient in Epic, eCW, Microsoft Office Suite & other health information systems.
β’ Point of contact for lawyers and paralegals at all firms for American Health Imaging.
β’ Ensure that vendor legal documentation and lien agreements are received, complete, and compliant 3 days prior to appointments.
β’ Communicate with vendors, update documentation, and send medical and billing records regarding patient case.
β’ Float to multiple facilities to support business operations, open & close, balance and run reports, and cash management.
β’ Perform and train new hires on all administrative and front office duties, utilizing company health information system.
β’ Obtain authorizations, insurance eligibility, and referral orders.
β’ Answer multiple phone lines, schedule patients for diagnostic exams/procedures, address patientsβ complaints and concerns.
β’ Ensure accuracy of patient data entered into system, confirm appointments, check in/out, chart prep and give instructions.
β’ Ensure patient imaging and radiology reports are sent to providers in a timely manner.
β’ Process requests and filing of patient records, and provide accurate and complete information to billing office.
Responsible for patient check-in/out, entered accurate patient information into EMR, verify insurance eligibility, and post charges/payments to patientsβ account.
β’ Answered multi-line phones, direct and handle all calls appropriately and efficiently.
β’ Scheduled and confirmed appointments, prepped charts, and performed all other front office duties.
β’ Responsible for updating all existing patient information, determining their needs and directing them accordingly.
β’ Responsible for collecting all required information for new patients and creating charts from all sources.
β’ Responsible for performing all duties in accordance with office policies and procedures.
β’ Communicate outcomes effectively with leadership and staff.
β’ Answered incoming phone calls from members and identify assistance needed according to medical insurance plan.
β’ Processed applications, renewals, cancellations, and other administrative support.
β’ Reviewed and researched incoming healthcare claims from members and providers.
β’ Responsible for verifying benefits and eligibility, billing and payments, authorizations for treatment and explanation of benefits.
β’ Asked appropriate questions to identify issues and document information in company health information system.
β’ Transport patients to different areas of the hospital using wheelchair, movable beds, and other mobile equipment.
β’ Assist the nursing staff with data entry, physicianβs orders, and verification of patient, and filing of transcription/dictation in EHR.
β’ Perform basic patient care functions before, during and after transport, stocking supplies, and cleaning equipment.
β’ Maintain safe, secure, and healthy work environment by following the standards and procedures while providing care.