Lead Patient Service Rep/ Lien Coordinator

Rate, USD
$21 / hour
Work schedule
Full Time, Part Time,
Language skills
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About me

My previous experience and current role as a Team Lead has given me a solid understanding and working knowledge of the healthcare industry. I am a self- starter and learn new processes quickly. I like to face new challenges and will bring a hardworking and service – focused attitude.
• Medical terminology ​
• Medical records management, ROI, PHI
• Strong autonomy, decision-making, problem solving
• Administrative, communication & time management skills
• Proficient in Epic, eCW, Microsoft Office Suite & other health information systems.


08/2012 - 5/2015 Diploma @ Mceachern High School


07/2019 - current Lead Patient Service Rep/ Lien Coordinator @ American Health Imaging

• Point of contact for lawyers and paralegals at all firms for American Health Imaging.
• Ensure that vendor legal documentation and lien agreements are received, complete, and compliant 3 days prior to appointments.
• Communicate with vendors, update documentation, and send medical and billing records regarding patient case.
• Float to multiple facilities to support business operations, open & close, balance and run reports, and cash management.
• Perform and train new hires on all administrative and front office duties, utilizing company health information system.
• Obtain authorizations, insurance eligibility, and referral orders.
• Answer multiple phone lines, schedule patients for diagnostic exams/procedures, address patients’ complaints and concerns.
• Ensure accuracy of patient data entered into system, confirm appointments, check in/out, chart prep and give instructions.
• Ensure patient imaging and radiology reports are sent to providers in a timely manner.
• Process requests and filing of patient records, and provide accurate and complete information to billing office.

01/2018 - 7/2019 Front office specialist @ Southeastern Primary Care

Responsible for patient check-in/out, entered accurate patient information into EMR, verify insurance eligibility, and post charges/payments to patients’ account.
• Answered multi-line phones, direct and handle all calls appropriately and efficiently.
• Scheduled and confirmed appointments, prepped charts, and performed all other front office duties.
• Responsible for updating all existing patient information, determining their needs and directing them accordingly.
• Responsible for collecting all required information for new patients and creating charts from all sources.
• Responsible for performing all duties in accordance with office policies and procedures.

2/2017 - 1/2018 Insurance Customer Service Rep @ United Healthcare

• Communicate outcomes effectively with leadership and staff.
• Answered incoming phone calls from members and identify assistance needed according to medical insurance plan.
• Processed applications, renewals, cancellations, and other administrative support.
• Reviewed and researched incoming healthcare claims from members and providers.
• Responsible for verifying benefits and eligibility, billing and payments, authorizations for treatment and explanation of benefits.
• Asked appropriate questions to identify issues and document information in company health information system.

12/2015 - 2/2017 Patient Transporter @ Wellstar Kennestone

• Transport patients to different areas of the hospital using wheelchair, movable beds, and other mobile equipment.
• Assist the nursing staff with data entry, physician’s orders, and verification of patient, and filing of transcription/dictation in EHR.
• Perform basic patient care functions before, during and after transport, stocking supplies, and cleaning equipment.
• Maintain safe, secure, and healthy work environment by following the standards and procedures while providing care.

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