Office Manager

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
Available for Hire
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About me

I am a highly skilled and experienced conflict resolution professional with a proven track record of de-escalating tense situations and resolving disputes in a fair and amicable manner. I am also a strong communicator and I am able to build rapport with people from all walks of life. I am confident that I would be a valuable asset to your team and I look forward to discussing my qualifications further.

Professional area


August 2013 - December 2016 82 Credits - Accounting @ Queens College


January 2022 - Present Office Manager @ No Shorts Electric

Kept detailed track of all available field personnel & all in-route/outgoing calls
Recorded all emergency & non-emergency calls quickly noting all relevant information
Increased monthly sales by 30 % by incorporating new ideas with older, proven tactics
Handled all licensing, certification & insurance for jobs based on County
Managed social media accounts (Google, Angi, IG, FB, etc.)

June 2018 - Novemeber 2021 Collections agent @ National Grid

Advise customers on payment plans & options for debt recovery
Handled all calls promptly & professionally, updating records accordingly
Handled multiple programs & switchboards to assist customers efficiently
Accurately input confidential customer related data
Processed payments, set up customer payment agreements & payment plans daily

February 2014 - May 2018 Biller @ Atlantic Auto Group

Completed all outgoing NY DMV & in transit deals
Full knowledge of Reynolds & Verifi Systems
Kept record of new, auction & trade vehicles in police books & DealerTrack
Decreased workload of team & created a system, leading to managing the entire billing office within 1st year

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